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Apple watch V2 battery life stuck on 100%

My apple watch version 2 was working perfectly the one day the battery life got stuck on 100%

I place it on the charger it reboots and show 100% again.

The problem is that my watch shut down after only few hours on my wrist.

Can anyone help?

I tried to unpair/repair, reboot, rest, did not work.

Apple Watch Series 2, iOS 11.2.5

Posted on Feb 3, 2018 7:31 AM

Reply
Question marked as Best reply

Posted on Feb 3, 2018 8:25 AM

Hi


Whilst I can't say why that is happening, your Apple Watch may require battery service.


Before contacting Apple, the following steps may help (I appreciate that you have already tried some of these, but it may help to repeat them in conjunction with the additional suggestions):


If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


Install any available updates for apps on your iPhone.


Check that you are following Apple's charging instructions, including:

  • Checking that your Apple Watch is connected to the charger, correctly aligned and touching it fully, and connected to power.
  • Using original Apple or MFi-certified charging accessories.
    • If you are already doing so, try using another such cable and/or power adapter.
  • Checking that all wrapping has been removed from all items, including checking carefully on the head of the charging cable.
  • Checking that the charging cable and power adapter are fully inserted into the port and power socket.
  • Check your battery and charge your Apple Watch - Apple Support


Restart both your iPhone and your Apple Watch, turning both off together and then restarting your iPhone first:


Unpair and re-pair your Apple Watch again:


Having tried the previous steps, if the issue persists then I suggest contacting Apple Support (remote diagnostics and/or mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider for assistance:


3 replies
Question marked as Best reply

Feb 3, 2018 8:25 AM in response to frednebel

Hi


Whilst I can't say why that is happening, your Apple Watch may require battery service.


Before contacting Apple, the following steps may help (I appreciate that you have already tried some of these, but it may help to repeat them in conjunction with the additional suggestions):


If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


Install any available updates for apps on your iPhone.


Check that you are following Apple's charging instructions, including:

  • Checking that your Apple Watch is connected to the charger, correctly aligned and touching it fully, and connected to power.
  • Using original Apple or MFi-certified charging accessories.
    • If you are already doing so, try using another such cable and/or power adapter.
  • Checking that all wrapping has been removed from all items, including checking carefully on the head of the charging cable.
  • Checking that the charging cable and power adapter are fully inserted into the port and power socket.
  • Check your battery and charge your Apple Watch - Apple Support


Restart both your iPhone and your Apple Watch, turning both off together and then restarting your iPhone first:


Unpair and re-pair your Apple Watch again:


Having tried the previous steps, if the issue persists then I suggest contacting Apple Support (remote diagnostics and/or mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider for assistance:


Feb 6, 2018 12:08 AM in response to Jonathan UK

I’m having the same problem with my series 3 watch and I only had it since the first week of January so it’s barely a month old. I paid an awful lot of money for this watch so I think it’s rather poor that we have to jump through all these reset and restart to fix an issue that should never have occurred if this stuff was tested properly. Given the halo that Apple wears and the premium price we pay for the product one would expect better. I have done all suggestion and now have to waste time to go book an appointment at the Genius Bar.

Apple watch V2 battery life stuck on 100%

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