family storage still billed for individual

On the device of the family member in question, go to Settings>name>iCloud>Manage Storage>Change Storage Plan, and you should see the option to Keep the existing storage plan or to Use Family Storage. Select the Use Family Storage option.

Cheers,

GB

If the account has accepted the invitation to join Family Sharing iCloud storage, you can downgrade their plan using the steps below.

Storage upgrades and downgrades

Storage upgrades and downgrades (2)

Try Phil's suggestion to reinvite the person.

thanks for your help. my family members never received an invite, how do I re-invite them and include a cc to me so I can ensure they act on it.

thanks
S

thanks for the reply Gail. I tried your suggestion - only option was upgrade & downgrade.

See here:

Set up Family Sharing - Apple Support

See if your family member accepted the invitation

After you send the invitation, you can check its status under the person's name.

• On your iPhone, iPad, or iPod touch, go to Settings > [your name] > Family Sharing. If you're using iOS 10.2 or earlier, go to Settings > iCloud > Family.
• On your Mac, go to Apple menu > System Preferences, click iCloud, and select Manage Family.

Then select that person's name to see the status of the invitation. If you need to resend the invitation, select Resend Invitation.