Incoming Facetime calls ring on iPad & iPhone but not my mac?

I have Facetime on my MacBook Pro, iPad and iPhone. Most of the time, I want to use Facetime on my Mac, but almost always, incoming calls only ring on iPad and iPhone, and don't ring on my Mac. I end up forced to answer on mobile device instead of Mac.


As far as I can see, FT is correctly enabled on my Mac. Any idea what may be going on?

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.2)

Posted on Feb 6, 2018 11:18 AM

Reply
4 replies

Feb 8, 2018 11:28 AM in response to LeahMac

Good morning LeahMac,

I understand you are receiving incoming calls on your iPad and iPhone, but not your MacBook Pro. The resources below will help you verify or update all of the settings for FaceTime on your Mac and the Continuity features that should allow you to choose any device for your FaceTime calls.

Add or remove your phone number in Messages or FaceTime​

Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch​

Set up iPhone Cellular Calls

Use iPhone Cellular Calls with any Mac, iPhone, iPad, or iPod touch that meets the Continuity system requirements. It works when your devices are near each other and set up as follows:

  • Each device is signed in to iCloud with the same Apple ID.
  • Each device is signed in to FaceTime with the same Apple ID.
  • Each device has Wi-Fi turned on.
  • Each device is connected to the same network using Wi-Fi or Ethernet.
  • On iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices.
  • On iPad or iPod touch, go to Settings > FaceTime, then turn on Calls from iPhone.
  • On Mac, open the FaceTime app, then choose FaceTime > Preferences. Click Settings, then select Calls From iPhone.



macOS High Sierra User Guide - FaceTime - Make and receive video and audio calls

FaceTime for Mac: Troubleshooting FaceTime


Take care.

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Incoming Facetime calls ring on iPad & iPhone but not my mac?

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