'My iPhone is disabled after too many attempts with the wrong passcode. I've tried iTunes and the restore/update steps provided online in apple support. What else can I do? I need to get into my phone!
iPhone 6 Plus
Once your iPhone is disabled, you are out of options. Your only choice is to restore it to new condition.
Connect the iPhone to a computer with the latest version of iTunes running. Hold down the power button and the home button while the screen goes dark, and then the Apple appears and disappears and then the iTunes logo appears. Once the iTunes logo is on the screen of the iPhone, you can let go of the buttons. (If this is an iPhone 7 or newer, you'll hold down the power button and the volume-down button instead.)
There is a prompt on the computer screen that says there is something wrong with the iPhone. Select Restore and follow the prompts. This will erase the iPhone, and you will lose all of your content and settings.
The iPhone will be ready when it says hello on the iPhone screen.
Once your iPhone is disabled, you are out of options. Your only choice is to restore it to new condition.
Connect the iPhone to a computer with the latest version of iTunes running. Hold down the power button and the home button while the screen goes dark, and then the Apple appears and disappears and then the iTunes logo appears. Once the iTunes logo is on the screen of the iPhone, you can let go of the buttons. (If this is an iPhone 7 or newer, you'll hold down the power button and the volume-down button instead.)
There is a prompt on the computer screen that says there is something wrong with the iPhone. Select Restore and follow the prompts. This will erase the iPhone, and you will lose all of your content and settings.
The iPhone will be ready when it says hello on the iPhone screen.
Comet,
You may need to try a different cable and/or port if your device still isn't recognized. Also, make sure you have the latest version of iTunes on the PC or Mac you are using.
Make sure these steps are followed exactly as stated:
https://support.apple.com/en-us/HT201263
If to no avail still, be sure to contact Apple support- the link is at the bottom of the instructions ~
Thank you, Stuart423. These are the exact steps i followed, but I did not receive the prompt to restore or update, the step that should appear after connecting the phone as you described.
I am also having this exact problem with 2 ipads. I have followed these steps many times, and still no prompt to restore or update. Very frustrated!!!
HELP! I'm not getting the "restore or update" box when i'm trying to access my "disabled" iphone.
