EtreCheck version: 3.4.6 (460)
Report generated 2018-02-08 07:39:24
Download EtreCheck from https://etrecheck.com
Runtime: 4:36
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.
Problem: Apps are crashing
Description:
apps are crashing when trying to import data from previous versions
Hardware Information:ⓘ
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 3.1 GHz Intel Core i7 (i7-5557U) CPU: 2-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1867 MHz ok
BANK 1/DIMM0
8 GB DDR3 1867 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 178
iCloud Quota: 125.29 GB available
iCloud Status: One pending file
Video Information:ⓘ
Intel Iris Graphics 6100 - VRAM: 1536 MB
Color LCD 2560 x 1600
Disk Information:ⓘ
APPLE SSD SM1024G disk0: (1 TB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [APFS Container]: 1.00 TB
USB Information:ⓘ
USB30Bus
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 1.00 TB (559.84 GB free)
Physical disk: disk0s2 1.00 TB (559.84 GB free)
(disk1s2) <not mounted> [Preboot]: 1.00 TB
Physical disk: disk0s2 1.00 TB
(disk1s3) <not mounted> [Recovery]: 1.00 TB
Physical disk: disk0s2 1.00 TB
(disk1s4) /private/var/vm [VM]: 1.00 TB
Physical disk: disk0s2 1.00 TB
System Software:ⓘ
macOS High Sierra 10.13.3 (17D47) - Time since boot: about one day
Configuration files:ⓘ
/etc/sysctl.conf - File exists but not expected
Gatekeeper:ⓘ
Mac App Store and identified developers
Possible adware:ⓘ
Adware: /Library/LaunchAgents/com.mediageer.helper.update.plist
Adware: /Library/LaunchDaemons/com.MyUpdater.agent.plist
Unknown file: ~/Library/Safari/Extensions/KasperskyURLAdvisor.safariextz
Unknown file: ~/Library/Safari/Extensions/KasperskyVirtualKeyboard.safariextz
4 possible adware files found. [Remove/Report]
Clean up:ⓘ
/Library/LaunchDaemons/com.MyUpdater.agent.plist
/Applications/MyUpdater/MyUpdater -guid 44795790433542236 -source nwt-1641
Executable not found!
~/Library/LaunchAgents/com.leapfrog.connect.monitor.plist
~/Library/Application Support/LeapFrogConnect/LeapFrogMonitor.app/Contents/MacOS/LeapFrogMonitor
Executable not found!
~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist
/usr/bin/open -F -g -n ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app --args -scheduled
Executable not found!
3 orphan files found. [Clean up]
Kernel Extensions:ⓘ
/Applications/Parallels Desktop.app
[loaded] com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9) [Lookup]
[loaded] com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9) [Lookup]
[loaded] com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9) [Lookup]
[loaded] com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9) [Lookup]
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Lookup]
[not loaded] com.kaspersky.kext.klif (3.3.0d1) [Lookup]
[not loaded] com.kaspersky.nke (2.1.0) [Lookup]
[not loaded] com.leapfrog.codeless.kext (2.0) [Lookup]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Lookup]
Startup Items:ⓘ
tomcat: Path: /Library/StartupItems/tomcat
Firebird: Path: /Library/StartupItems/Firebird
Startup items no longer function in OS X Yosemite or later
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 158 Apple tasks
[running] 124 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 36 Apple tasks
[loaded] 173 Apple tasks
[running] 122 Apple tasks
Launch Agents:ⓘ
[loaded] com.coupons.coupond.plist (? 86d01486 f5830c0b - installed 2015-01-14) [Lookup]
[running] com.epson.eventmanager.agent.plist (? cd93600d 1fe94c58 - installed 2016-03-15) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[failed] com.mediageer.helper.update.plist (? ? ? - installed 2016-10-14) Adware! [Remove/Report]
/Library/Application Support/mediageer/mediageer.app/Contents/MacOS/installer
[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-29) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 24310d3e be93c7fb - installed 2016-11-30) [Lookup]
Launch Daemons:ⓘ
[failed] com.MyUpdater.agent.plist (? 5b022054 0 - installed 2016-10-14) Adware! [Remove/Report]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01) [Lookup]
[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-01-19)
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-29) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-01-17) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-09-22) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.ARM.[...].plist (? 560d19c8 c9a07ca9 - installed 2013-10-15) [Lookup]
[running] com.amazon.music.plist (? 7c73c27a a844d76e - installed 2017-07-30) [Lookup]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-05-23) [Lookup]
[loaded] com.divx.agent.postinstall.plist (? e4878fa f8208157 - installed 2011-12-20) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[failed] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2017-11-12)
[running] com.hp.devicemonitor.plist (HP Inc. - installed 2018-02-07) [Lookup]
[failed] com.leapfrog.connect.monitor.plist (? 3806ffc0 0 - installed 2014-12-03) [Lookup] - ~/Library/Application Support/LeapFrogConnect/LeapFrogMonitor.app/Contents/MacOS/LeapFrogMonitor: Executable not found!
[failed] com.macpaw.CleanMyMac3.Scheduler.plist (? 548b9de8 0 - installed 2016-03-15) [Lookup] - ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app: Executable not found!
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 5fe0fad6 acf28c1c - installed 2012-05-16) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2018-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application
(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
SpeechSynthesisServer Application
(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Dropbox Application
(/Applications/Dropbox.app)
HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-10-25)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
OneDrive Launcher SMLoginItem - Hidden (Apple, Inc. - installed 2018-02-06)
(/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)
Internet Plug-ins:ⓘ
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
OVSHelper: 1.1 (installed 2011-12-14) [Lookup]
Unity Web Player: UnityPlayer version 5.3.6f1 (installed 2016-07-14) [Lookup]
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-11-27) [Lookup]
NP_2020Player_WEB: 5.0.**.0 (installed 2011-08-02) [Lookup]
AdobePDFViewerNPAPI: 11.0.04 (installed 2016-03-15) [Lookup]
DivXBrowserPlugin: 2.2 (installed 2011-12-14) [Lookup]
Silverlight: 5.1.50428.0 (installed 2016-09-05) [Lookup]
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2018-02-01)
Flash Player: 28.0.0.161 (installed 2018-02-06) [Lookup]
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
NP_2020Player_IKEA: 5.0.7.0 (installed 2011-04-02) [Lookup]
AdobePDFViewer: 11.0.04 (installed 2016-03-15) [Lookup]
SharePointBrowserPlugin: 14.2.2 (installed 2012-05-16) [Lookup]
CouponPrinter-FireFox_v2: 5.0.7 (installed 2015-01-14) [Lookup]
PepperFlashPlayer: 28.0.0.161 (installed 2018-02-07) [Lookup]
JavaAppletPlugin: Java 8 Update 111 build 14 (installed 2016-11-30) Check version
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2014-04-01) [Lookup]
WebEx64: 1.0 (installed 2014-12-25) [Lookup]
Safari Extensions:ⓘ
[not loaded] Search Tech - Search Tech (installed 2016-10-14)
[not loaded] KasperskyURLAdvisor
[disabled] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2013-04-16)
[not loaded] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2016-03-18)
[not loaded] KasperskyVirtualKeyboard
[disabled] DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (installed 2011-12-20)
3rd Party Preference Panes:ⓘ
DivX (installed 2011-12-14) [Lookup]
Flash Player (installed 2018-02-01) [Lookup]
Flip4Mac WMV (installed 2013-03-29) [Lookup]
Java (installed 2016-11-30) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 1.00 TB Disk used: 440.51 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.86 GB
Total number of backups: 47
Oldest backup: 9/16/16, 7:37 AM
Last backup: 1/29/18, 2:34 PM
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 440.51 GB X 3)
Top Processes by CPU:ⓘ
2% WindowServer
2% HP Device Monitor
1% kernel_task
1% launchservicesd
1% com.apple.WebKit.WebContent
Top Processes by Memory:ⓘ
1.23 GB kernel_task
676 MB softwareupdated
430 MB com.apple.WebKit.WebContent
334 MB com.apple.WebKit.WebContent
288 MB mds_stores
Top Processes by Network Use:ⓘ
Input Output Process name
11 MB 2 MB mDNSResponder
7 MB 269 KB netbiosd
3 MB 759 KB com.apple.WebKit.Networking
7 KB 11 KB apsd
11 KB 3 KB OneDrive
Top Processes by Energy Use:ⓘ
2.48 HP Device Monitor
2.08 WindowServer
0.54 launchservicesd
0.48 EEventManager
Virtual Memory Information:ⓘ
8.09 GB Available RAM
2.04 GB Free RAM
7.91 GB Used RAM
6.05 GB Cached files
0 B Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player: (installed 2018-01-10)
Adobe Pepper Flash Player: (installed 2018-01-10)
Microsoft Office 2016 for Mac: (installed 2018-01-29)
OneDrive: 17.3.7294 (installed 2018-02-06)
Adobe Flash Player: (installed 2018-02-06)
Adobe Pepper Flash Player: (installed 2018-02-07)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2018-02-07 09:22:04 Tier2Submit2017.app Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSURL fp_scopeDescription]: unrecognized selector sent to instance 0x836d1850'
2018-02-07 09:19:29 Last shutdown cause: 3 - Hard shutdown