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Problem with Maps on Carplay

I have been using Maps using Carplay on my iPhone 8 for awhile and have had no problem. But I went to use it to day and have been unable have the 3D view. All I could see was was a map with the start and end point and a black section on the right with the direction in. (image 01).User uploaded file

If I use the phone without connecting to the car radio I get the normal view

User uploaded file

If while I then plug the iPhone the view changes to just instructionsUser uploaded file

If I don't have any route planed I get the normal view on the radio screen

User uploaded file

But has soon has I try to get direction I just get the view has in first picture with no lane guidance.

I am on iOS11.2.5. The voice direction works ok.

Have I change or is there some setting I've missed.

Any suggestion please.

iPhone 8, iOS 11.2.5, CarPlay

Posted on Feb 9, 2018 6:51 AM

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Question marked as Top-ranking reply

Posted on Feb 11, 2018 2:00 AM

Hello chrispy1953,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use Maps with CarPlay as you expect. To help with this issue, please make sure to follow all of these steps from this Apple resource on your situation.

  1. Make sure that Siri is turned on.
  2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
  3. If possible, connect your iPhone to a different USB port in your car.
  4. Try a different Lightning to USB cable. Make sure that the cable is certified.
  5. Update to the latest version of iOS.
  6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

Set up CarPlay with your iPhone - Apple Support



Cheers!

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Question marked as Top-ranking reply

Feb 11, 2018 2:00 AM in response to chrispy1953

Hello chrispy1953,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use Maps with CarPlay as you expect. To help with this issue, please make sure to follow all of these steps from this Apple resource on your situation.

  1. Make sure that Siri is turned on.
  2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
  3. If possible, connect your iPhone to a different USB port in your car.
  4. Try a different Lightning to USB cable. Make sure that the cable is certified.
  5. Update to the latest version of iOS.
  6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

Set up CarPlay with your iPhone - Apple Support



Cheers!
Reply

Feb 13, 2018 7:17 AM in response to chrispy1953

Thanks for replying, chrispy1953. If you have completed all of these steps, including checking with the stereo manufacturer for firmware or software updates to the stereo, your next step is to contact Apple for further help with your situation.


Contact Apple Support


Have a great day and thanks for using the Apple Support Communities!
Reply

Problem with Maps on Carplay

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