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I can't turn the passcode off on my iPhone 6S

I am trying to turn the passcode off on my iPhone 6S. The "turn passcode off" option is not illuminated and when I tap it, it does nothing. Help.

iPhone 6s

Posted on Feb 13, 2018 7:30 AM

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Posted on Feb 13, 2018 7:43 AM

Are you by any chance using an Microsoft Exchange Email account on the iPhone?


Exchange email accounts like those provided by companies can push security profiles and policies that can disable certain options such as turning off the passcode.


If you have one such email account, you will have to remove it from the device before it will let you turn off the passcode.

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Question marked as Best reply

Feb 13, 2018 7:43 AM in response to atuinstra

Are you by any chance using an Microsoft Exchange Email account on the iPhone?


Exchange email accounts like those provided by companies can push security profiles and policies that can disable certain options such as turning off the passcode.


If you have one such email account, you will have to remove it from the device before it will let you turn off the passcode.

I can't turn the passcode off on my iPhone 6S

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