I keep trying to download free apps and it keeps telling me that there is a problem with my payment from a previous purchase but the apps I’m downloading are free and the ones that do cost i cancel them before my trial is up. I have the iphone 6 plus

I have the iPhone 6 Plus and I’ve already tried updating my payment method and I’m still having the problem

Posted on Feb 15, 2018 6:12 AM

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Posted on Feb 15, 2018 6:17 AM

Hi natausha207,


For this kind of issue, you might have payment issue linked unsay subscription or a subscription/payment can be lock by your bank.

You can refer to reportaproblem.apple.com or contact Apple support and request the iTunes department to check your account and what could be the issue on it.

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I keep trying to download free apps and it keeps telling me that there is a problem with my payment from a previous purchase but the apps I’m downloading are free and the ones that do cost i cancel them before my trial is up. I have the iphone 6 plus

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