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iTunes won't recognize iPod 7 nano

For the last two days, I've tried to connect my iPod 7 nano to my laptop, but each time I've gotten a notice that "An iPod has been detected, but it could not be identified properly." I tried reconnecting the iPod, rebooting both iPod and computer, and even uninstalling and reinstalling iTunes, but to no avail. Is it a problem with the iPod? Should I get a new iPod? What should I do?

iPod nano, Windows 10

Posted on Feb 15, 2018 5:35 PM

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Question marked as Top-ranking reply

Posted on Feb 16, 2018 11:06 AM

Hello Bullseye518,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to connect and sync your iPod nano with iTunes on your computer, and you're getting an error about not being properly identified. To help with your situation, please follow these steps from Apple on your situation.

  1. Disconnect your device from the computer.
  2. Reconnect your device. If iTunes opens, close it.
  3. Press the Windows and R key on your keyboard to open the Run command.
  4. In the Run window, enter:
    %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
  5. Click OK.
  6. Right-click on the
    usbaapl64.inf
    or
    usbaapl.inf
    file and select Install.
    User uploaded file
    You might see other files that start with
    usbaapl64
    or
    usbaapl
    . Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
  7. Disconnect your device from your computer, then restart your computer.
  8. Reconnect your device and open iTunes.


If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support



Cheers!

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Question marked as Top-ranking reply

Feb 16, 2018 11:06 AM in response to Bullseye518

Hello Bullseye518,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to connect and sync your iPod nano with iTunes on your computer, and you're getting an error about not being properly identified. To help with your situation, please follow these steps from Apple on your situation.

  1. Disconnect your device from the computer.
  2. Reconnect your device. If iTunes opens, close it.
  3. Press the Windows and R key on your keyboard to open the Run command.
  4. In the Run window, enter:
    %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
  5. Click OK.
  6. Right-click on the
    usbaapl64.inf
    or
    usbaapl.inf
    file and select Install.
    User uploaded file
    You might see other files that start with
    usbaapl64
    or
    usbaapl
    . Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
  7. Disconnect your device from your computer, then restart your computer.
  8. Reconnect your device and open iTunes.


If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support



Cheers!
Reply

iTunes won't recognize iPod 7 nano

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