Unable to make in-app purchases?
Out of nowhere i am unable to make in-app purchases on my iphone. I have signed in and out changed payments.
iPhone, iOS 5.1
Question marked as
User profile for user:
Eric--F
User level:
Community Specialist
Hello hackscudder,
Thanks for asking the Apple Support Communities for help making your purchase. I am happy to check this out with you.
This help article has some things to check first: About in-app purchases - Apple Support
Next, try this on another wireless network. You can turn off Wi-Fi and try this over cellular data as well. Go to Settings > Wi-Fi and turn off Wi-Fi. Be aware, this will use your cellular data until you turn on Settings > Wi-Fi again. If you are able to make the purchase of your cellular network, the wireless network you are trying this one is preventing the purchase. Contact the network provider or your Internet Service Provider for help with that.
If you still have issues on cellular, is Restrictions enabled and preventing the purchase? This article will help: Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod Touch
Thanks and have a wonderful day.
Thanks for asking the Apple Support Communities for help making your purchase. I am happy to check this out with you.
This help article has some things to check first: About in-app purchases - Apple Support
Make an in-app purchase
You have to authenticate your Apple ID to make in-app purchases. Learn how to manage your Apple ID password preferences for purchases.
If you have trouble making an in-app purchase, make sure that your payment information is up to date. For any other issues with in-app purchases, you can report a problem. You can also change or cancel your auto-renewing in-app subscriptions.
If you still have issues or are unable to complete your purchase, are you receiving any alerts or error codes mentioning anything about your payment method or billing issues? If you are, please check this help article: If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store
Next, try this on another wireless network. You can turn off Wi-Fi and try this over cellular data as well. Go to Settings > Wi-Fi and turn off Wi-Fi. Be aware, this will use your cellular data until you turn on Settings > Wi-Fi again. If you are able to make the purchase of your cellular network, the wireless network you are trying this one is preventing the purchase. Contact the network provider or your Internet Service Provider for help with that.
If you still have issues on cellular, is Restrictions enabled and preventing the purchase? This article will help: Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod Touch
Thanks and have a wonderful day.