Parallels Desktop Error 352

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Level 1

6 points

Parallels Desktop Error 352

Purchase a new iMac 27 and used the migration assistant to transfer the applications from another iMac 27 both system have the latest version of High Sierra. When accessing the parallels desktop (Version 11) and turning on Windows (Version 7) I get a dialog box that tells me to re-start the Mac and after doing so still have same error. I have contacted Apple support which tells me that it is a Parallels Desktop problem. I have sent a number of message to Parallels desktop using the error reporting process when the error occurs. No reply from them yet, it has been a few days. In further reviewing this problem it would seem that somehow a MacOS IOACPIFamily driver has become corrupt. I have tried to locate this file on the machine but the search tool does not locate it.

In an effort to solve this issue, I re-install PD version 11 and still have this problem. At this point in an effort to resolve this issue. I can do one of two things.

I can uninstall the Parallel desktop and window 7 and repeat the installation of both programs but if the problems is an apple file being corrupt this may not solve this issue unless the installation install this driver that is corrupt.

2. Another choice I have is the use the recover startup and re-load the High Sierra OS. I assume this will just install the Mac OS file and overwrite any file that maybe corrupt. I don’t want to do a fresh install because this machine has a lot of applications as well as data.

Has anyone had this problem and was able to resolve it. Any informations is greatly appreciated

Thanks in advance for a reply

Michael

iMac

Posted on Feb 18, 2018 4:47 AM

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Answer 1

SeaPapp

Level 7

26,492 points

Feb 18, 2018 7:14 AM in response to mvignola29

The problem isn't a corrupt Mac kext it's an outdated version of Parallels Desktop. Update Parallels. I've had the same issue with my new iMac and instead just uninstalled Parallels as I now use a PC laptop to run the one application that I needed windows for.

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Answer 2

Feb 18, 2018 5:19 AM in response to mvignola29

I don't use Parallels Desktop but the current version is 13 so you may just need to update from 11.

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Answer 3

Feb 18, 2018 7:17 AM in response to mvignola29

Just to add, I agree with Mike, you need to upgrade Parallels as I've said three times now. 😎

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Answer 4

mvignola29 Author

Level 1

6 points

Feb 18, 2018 9:46 AM in response to mvignola29

Sorry for the many message on this issue, I did upgrade parallels to version 13 and now all works properly.

Thanks for your help, I do appreciate it

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Answer 5

Feb 18, 2018 7:15 AM in response to mvignola29

I don't know why you think the file is corrupted but if you have a Time Machine backup previous to the time you think it was corrupted you can restore it from that. If not, you most likely will need to reinstall.

Regardless, you probably need to upgrade Parallels if you want it to work with High Sierra.

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Answer 6

mvignola29 Author

Level 1

6 points

Feb 18, 2018 6:47 AM in response to CountryGirl56

I was able to copy that file off the old Mac that worked but copying to the new Mac was block indicating that the Mac OS requires this file and it cannot be deleted

Not sure what to do next. I assume there must be a way to resolve this issue, If I do a recover install of Mac OS does that file get updated

Any info is greatly appreciated

Thanks for the reply

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Answer 7

mvignola29 Author

Level 1

6 points

Feb 18, 2018 9:30 AM in response to CountryGirl56

The reason I think it is corrupt is that is the messages you get when you list error 352 on the Parallels Desktop. There are a number of messages that say that. The version I have Parallels Desktop 11 did work with windows on my old machine that has the same operating system (High Sierra) as the new machine . The new machine was loaded with all of the applications using the time machine, so using the time machine again may still not resolve this problem. When you say re-install, I assume you mean remove the Parallels application and windows and then re-installing both applications or do you mean to re-stall the Mac OS

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