Safari Keeps Opening Unwanted Pages on Mac

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Level 1

4 points

Safari Keeps Opening Unwanted Pages on Mac

Every time I use Safari it opens multiple unwanted pages of ads that look like they are from Apple Support and Adobe. The unwanted pages open whenever I follow a link or open another web page. I am using a 4 year old MacBook Air 1.7 GHz, 8 GB. Using Safari Version 11.0.3. How do I stop this? I don't want to download any software to fix this because there are so many risks involved in that. I've tried erasing all my Safari cookies and history - didn't help.

Thank you.

MacBook Air, macOS Sierra (10.12.6)

Posted on Feb 19, 2018 10:30 AM

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Answer 1

Top-ranking reply

macjack

Level 10

111,242 points

Feb 21, 2018 7:10 PM in response to Moose630

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

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Answer 2

Eric Root

Level 10

685,341 points

Feb 21, 2018 7:09 PM in response to Moose630

I'll vouch for Malwarebytes. I have downloaded it for testing several times and it does not cause problems.

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Safari Keeps Opening Unwanted Pages on Mac

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