Filevault: A recovery key has been set by your company, school, or institution

Thanks for taking the time to reply!

The few times I've called Apple Support it's been to no avail; really cheerful English-major folks totally reading off of a script but no in-depth knowledge so after wasting a few hours each time the questions were unanswered. I've had much better luck with the gurus who answer on this forum over the years.

I don't have anything worth stealing on the computer, but given all the talk about security and cybercrime in the media I hope this doesn't mean that Apple has been hacked by someone and that disk encryption no longer works.

Would be fascinated to learn from anyone why this might be occurring, and how to encrypt an Apple hard drive using Filevault without some unknown outsider also presumably having an access key...

Best.

That's what is so weird- ordered from the Apple Store (internet) and delivered by post. So, theoretically at least, not touched by anyone prior to us receiving it. Hope it's just a bug, and not that someone super smart has hacked it. Is there any way to report to Apple without hanging on phone tree h&&& forever and wasting tons of time???

Thanks much for your help and time. Have spent a bit too much time trying to solve this to no avail. Don't know if it is a bug, malware installed by some portal, or what, but am just resigned to it.

FWIW, here's what my computer looks like re Filevault:

Will hope that Apple will fix this with future releases perhaps???