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Question:

Question: Should apple watch need a screen protector?

My new apple watch has attracted a scratch. My 3 year old iPhone 6s (which has the same io x glass) does not. I have never used a screen protector.

Is a screen protector for the watch recommended?

and

since it is very small, but visible, should I attempt to buff it out with toothpaste?

Thanks

Varry

Apple Watch Series 3, watchOS 4.2.2

Posted on Feb 20, 2018 10:10 AM

Reply
Question marked as Apple recommended
Answer:
Answer:

Hi


No, Apple does not advise or recommend that you need or should fit a screen protector. Whether or not to fit a screen protector is entirely a matter of personal preference.


Do not use toothpaste or any other abrasive on your Apple Watch.


It is possible that you have only scratched through the fingerprint-resistant, oil repellent coating. It is normal for this coating to wear away under normal use, but it may have become scratched without damaging the screen beneath.


Unless the issue is due to a manufacturing defect, cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. If your Apple Watch has more than cosmetic damage, then note that Apple advises that you should not continue using a damaged Apple Watch.


Apple Watch is not user-serviceable and Apple does not offer a screen repair or a crystal / screen replacement service for Apple Watch.


If the issue is not covered under warranty (or AppleCare+, if previously purchased), then your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service.


If you wish to explore this option, then contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish any available service options:



Note that, whether you have scratched the screen or not, note that Apple does not recommend using cleaning products or polishing or buffing the watch with abrasives; these will wear away the coating and may also (further) scratch the display.


A good quality screen protector (of the thin film type) may be effective in obscuring or reducing the visibility of the mark, as well as in providing some measure of protection against future damage.

Posted on Feb 20, 2018 12:30 PM

Question marked as Apple recommended

Feb 20, 2018 12:30 PM in response to bholtzkener In response to bholtzkener

Hi


No, Apple does not advise or recommend that you need or should fit a screen protector. Whether or not to fit a screen protector is entirely a matter of personal preference.


Do not use toothpaste or any other abrasive on your Apple Watch.


It is possible that you have only scratched through the fingerprint-resistant, oil repellent coating. It is normal for this coating to wear away under normal use, but it may have become scratched without damaging the screen beneath.


Unless the issue is due to a manufacturing defect, cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. If your Apple Watch has more than cosmetic damage, then note that Apple advises that you should not continue using a damaged Apple Watch.


Apple Watch is not user-serviceable and Apple does not offer a screen repair or a crystal / screen replacement service for Apple Watch.


If the issue is not covered under warranty (or AppleCare+, if previously purchased), then your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service.


If you wish to explore this option, then contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish any available service options:



Note that, whether you have scratched the screen or not, note that Apple does not recommend using cleaning products or polishing or buffing the watch with abrasives; these will wear away the coating and may also (further) scratch the display.


A good quality screen protector (of the thin film type) may be effective in obscuring or reducing the visibility of the mark, as well as in providing some measure of protection against future damage.

Feb 20, 2018 12:30 PM

Reply Helpful (4)

Feb 20, 2018 10:49 AM in response to bholtzkener In response to bholtzkener

You're welcome, Barry!


bholtzkener wrote:


.. Will applying a screen protector damage the watch? ..


There is no reason why it should.


Apple does not currently sell Apple Watch screen protectors online. If you would like to look into the possibility of having this done for you by Apple, then, in respect of potential product availability and any fitting services that may be available at an Apple Retail Store, I suggest that you contact your local or preferred Apple Store and ask them. In the US, for example:


Apple Store - Find a Store - Apple


bholtzkener wrote:


.. I can feel part of the scratch. Does that men it's more than the fingerprint protector? ..


Potentially, yes. You may wish to consider arranging for your Apple Watch to be inspected (see my previous reply).

Feb 20, 2018 10:49 AM

Reply Helpful
User profile for user: bholtzkener

Question: Should apple watch need a screen protector?

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