Refunds - 3rd party - APP Store
I recently purchased "NetTop" from the OSX APP STORE on my MBP. I paid $10.99 since I could find any trial-ware on the internet. I wasn't impressed with the shortcut that loads in the dock and the lack of auto-start on boot-up.
So I went to the Itunes purchase history and attempted to report a problem to request a refund. I was redirected to a "report a problem" webpage where I was given a few pull-down menu options that describes different reasons for the problem. I did recognize this transaction, I wasn't reporting fraud, nor was did I have issues installing it. I'm just not satisfied with it.
When I chose the last menu item (App doesn't work the way I expected...) the submit icon changed to "App Developer Site". WTH? I don't want to wait several days or even weeks for a response. For $10.99, I just want to request a refund from APPLE (not the developer) and move on to other day's business. APPLE has made this very frustrating. Unlike Google Play, APPLE doesn't make it easy to request a refund for dissatisfied customers.
I guess I'll have to spend an hour on the phone with Apple Support. $h*t!!
So I just got off the phone with Apple Support. Call only took 12 minutes and the rep processed my refund "REQUEST". She made it a point to emphasize the "request", as she probably doesn't have authority to approve such refund. I asked her what the refund process was based on my reason for refund? She started repeating the same steps I'd already taken.
So my conclusion; Anytime you aren't happy with an app, don't waste your time on the web or in the store, call 1-800-MYAPPLE and waste THEIR time and additional expense to do what we should be able to do on our own.
WHAT SAY YOU APPLE?