can i get a refund for a subscribe game? £44 has been taken out of my bank for a game ive never played on

?

Posted on Feb 21, 2018 3:51 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 21, 2018 3:55 AM

Have you checked your iTunes account's purchase history (and family members accounts if you are a family organiser in family sharing) : See your purchase history in the iTunes Store on a Mac or PC - Apple Support ?


If it shows there but you didn't buy it, and if nobody else has access to the account and did it, change the account's password if you haven't already done so (What to do after you change your Apple ID email address or password - Apple Support) and contact iTunes Support : http://reportaproblem.apple.com or https://www.apple.com/emea/support/itunes/contact.html

And if it does show : View, change, or cancel your subscriptions - Apple Support


If it doesn’t show on your account(s) contact the card issuer.

5 replies
Question marked as Top-ranking reply

Feb 21, 2018 3:55 AM in response to Swift96

Have you checked your iTunes account's purchase history (and family members accounts if you are a family organiser in family sharing) : See your purchase history in the iTunes Store on a Mac or PC - Apple Support ?


If it shows there but you didn't buy it, and if nobody else has access to the account and did it, change the account's password if you haven't already done so (What to do after you change your Apple ID email address or password - Apple Support) and contact iTunes Support : http://reportaproblem.apple.com or https://www.apple.com/emea/support/itunes/contact.html

And if it does show : View, change, or cancel your subscriptions - Apple Support


If it doesn’t show on your account(s) contact the card issuer.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

can i get a refund for a subscribe game? £44 has been taken out of my bank for a game ive never played on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.