Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Music app keeps crashing

Hi can anyone please help me, my Apple Music app keeps crashing and I have no idea why. I have tried restarting my phone, deleting the app and reinstalling it. I have connected to iTunes and nothing works. It is so frustrating !! I just want to listen to my music again. Thanks in advance

iPhone 6s, iOS 11.2.6

Posted on Feb 22, 2018 4:46 AM

Reply
Question marked as Best reply

Posted on Feb 23, 2018 5:42 AM

Hi Loobyloo1022!

I understand that the Music app on your iPhone is crashing, and I'm happy to help. Please back up your iPhone before proceeding:

How to back up your iPhone, iPad, and iPod touch

Once you have backed up, you can reinstall the iOS software using this link:
If you can’t update or restore your iPhone, iPad, or iPod touch


Cheers!
3 replies
Question marked as Best reply

Feb 23, 2018 5:42 AM in response to Loobyloo1022

Hi Loobyloo1022!

I understand that the Music app on your iPhone is crashing, and I'm happy to help. Please back up your iPhone before proceeding:

How to back up your iPhone, iPad, and iPod touch

Once you have backed up, you can reinstall the iOS software using this link:
If you can’t update or restore your iPhone, iPad, or iPod touch


Cheers!

Apple Music app keeps crashing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.