From here, Legal - Repair Terms and Conditions - Apple
Service done by anyone other than Apple or an Authorized Apple Service provider will render the device unservicable by Apple.
Excerpts:
1.8 Service Exclusions and Diagnostic Fee. (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes (“Service Exclusions”). Apple will return your product to you without servicing it and may charge you the Diagnostic Fee.
From here, Legal - Repair Terms and Conditions - Apple
Service done by anyone other than Apple or an Authorized Apple Service provider will render the device unservicable by Apple.
Excerpts:
1.8 Service Exclusions and Diagnostic Fee. (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes (“Service Exclusions”). Apple will return your product to you without servicing it and may charge you the Diagnostic Fee.
Apple will refuse to service any device that has been opened and/or had parts replaced by anyone other than Apple. You can go through their warranty information here. Legal - Hardware Warranties - Apple and select the device in question, as well as your location.
Apple Inc. Repair Terms & Conditions
2.If service is needed due to failure of parts that are not original to the product or due to damage caused by abuse, misuse or any external cause, Apple reserves the right to return the product to you without servicing it, and may hold you responsible for any indicated diagnostic fee.
Legally under many warranty protection laws, neither Apple nor any other manufacturer can deny any kind of warranty repair based on whether an aftermarket part or service has been used. There are reports that an aftermarket glass repair is effectively ignored during the warranty period if it's done correctly, but after the warranty is over, Apple will request that the glass be replaced (at Apple's standard fee) in order to proceed with any other repair or a battery replacement.
However, this doesn't extend to service after a warranty period is over. Apple refusing to replace a battery after the warranty period is over is completely legal and their prerogative.
If you carefully read the warranty, you will see that Apple state that once the owner or a third party tech open an iPhone, Apple will no longer work on it.
iPhone Battery & Power - Official Apple Support has additional information about battery replacement. All of the preceding responses point to Apple's position on non-authorized repairs and modifications to your Apple device. A third-party battery replacement does not live up to the terms and conditions of the warranty.
The only warranty discussion the Apple store pointed me to says, “If service is needed due to failure of parts that are not original...Apple reserves the right to return the product without servicing it.” BUT I have no failure of parts, so the premise of their disclaimer means the rest of it doesn’t apply. I went in with a perfectly working phone; I just wanted to take advantage of their new battery offer.
Again, show me where the consumer could have known they would not be obligated to replace my battery.
Please show me where anything from Apple states that. Everything I’ve been directed to states that is true IF you bring a nonfunctional phone in and mine is entirely functional - I just wanted their new battery.
Chris, I have searched every link within your referenced link and do not see what you are referencing. Can you cut and paste it for me? Again, everything I see starts with the premise that they’ll refuse IF you brought it in for a failure of equipment and I didn’t!
The contract is for warranty for repair or service. Apple doesn't sell batteries. They are performing a service. If your battery works then it doesn't need service. If it doesn't work then they do not service parts which have third party replacements.
You are not going to win.
BUT the premise of your quoted response is not applicable. I am not asking for repair due to failure! My phone worked fine - I just want their new discounted battery.
Thanks Chris
an apple store is refusing to install the $29 battery because when they opened my iphone 6 they saw I’d already put a non-Apple battery in it. i am asking where Apple has published for the consumer that policy.
