How can I get my Mac to detect my Microsoft keyboard? (Instructions in "System Preferences" do NOT work)

Question

How can I get my Mac to detect my Microsoft keyboard? (Instructions in "System Preferences" do NOT work)

Just got an iMac desktop - my first. Love it!! But, can't get used to the tiny keyboard that came with. Want to use my "Microsoft Sculpt Ergonomic Keyboard Surface Edition"with it. Keyboard, mouse and number pad came as a bundle with a single USB to plug into computer. Mouse and number pad work just fine. But, iMac cannot detect the keyboard. I've tried the instructions under the "System Preferences", but it cannot identify my keyboard. Any ideas?

iMac, macOS Sierra (10.12.6), quad-core 6th-gen Skylake 3.3GHz

Posted on Feb 22, 2018 7:48 PM

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Answer 1

Feb 22, 2018 7:54 PM in response to Mycrazyiphone

The last version of OS X that keyboard worked with was OS X 10.10.

I suppose you could call Microsoft and ask them if they are planning to support that keyboard on macOS but I doubt it.

1-800-642-7676

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Answer 2

Feb 23, 2018 3:01 AM in response to Eric Root

Eric, see my reply to CountryGirl56. You're right, and it definitely looks like they don't plan to update the drivers. Onward and upward to bigger and better accessories! I have a pile of keyboards and other obsolete stuff to donate!! THAnks Eric

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Answer 3

Eric Root

Level 10

685,257 points

Feb 22, 2018 8:00 PM in response to Mycrazyiphone

Not unless Microsoft updates the drivers for the keyboard, which based on the above post, they haven't done.

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Answer 4

Feb 23, 2018 3:01 AM in response to CountryGirl56

Thank you very much, You've saved me a lot of time. I called both Apple and Microsoft. Apple said to call Microsoft. Microsoft said to call Apple. Neither one of them told me anything about the keyboard last working on OS X 10.10. Neither one of them mentioned checking into getting the latest driver (which I tried to do, but it was not available for Mac OS even though the product specs said the keyboard was compatible with Mac OS). Your information now completes my story.

If you don't already, you should be working for Apple or Microsoft - they both could use more knowledgeable people like you! Kudos for you CountryGirl 56!!!

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Answer 5

Feb 23, 2018 3:09 AM in response to Mycrazyiphone

You're welcome and thanks for the praise. Just a comment on what someone at Apple or Microsoft had to say. There are an uncountable number of situations which no one person can know. I had the time to do a little searching before I posted. I didn't know until I looked. Glad it helped. 🙂

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Answer 6

Eric Root

Level 10

685,257 points

Feb 23, 2018 8:36 AM in response to Mycrazyiphone

You are welcome.

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How can I get my Mac to detect my Microsoft keyboard? (Instructions in "System Preferences" do NOT work)

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