My apple music was working last night but now it says “Looking for your music? Music you add to your Library or purchase from the itunes store will appear here.” My bill is paid what happened to all my music?

Where did all my music go

Posted on Feb 23, 2018 5:04 AM

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Question marked as Top-ranking reply

Posted on Feb 23, 2018 5:46 PM

Hello alexandriafromwilmington,

Thank you for using Apple Support Communities. It's my understanding your Apple Music Library is missing after it was previously working without issue. My music is often the most valuable content on all of my devices, I can surely understand your concern. I'm happy to help. Please follow the steps below:

If you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch

First, restart your iOS device.

If you still can't see it after the restart:

  1. Turn off iCloud Music Library and then turn it back on.
  2. Sign out of the iTunes Store and then sign back in.
Get help with iCloud Music Library

Have a wonderful day!
2 replies
Question marked as Top-ranking reply

Feb 23, 2018 5:46 PM in response to alexandriafromwilmington

Hello alexandriafromwilmington,

Thank you for using Apple Support Communities. It's my understanding your Apple Music Library is missing after it was previously working without issue. My music is often the most valuable content on all of my devices, I can surely understand your concern. I'm happy to help. Please follow the steps below:

If you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch

First, restart your iOS device.

If you still can't see it after the restart:

  1. Turn off iCloud Music Library and then turn it back on.
  2. Sign out of the iTunes Store and then sign back in.
Get help with iCloud Music Library

Have a wonderful day!

Feb 23, 2018 8:16 PM in response to CarlAVII

Hi guys.


I've been using Apple Music for a long time on both my iPhones. But recently an issue with the battery occurred on one of the phones which I use this Apple ID on. So as it took some time to repair I couldn't update or use my Apple Music service on the phone. So I got the phone back yesterday and when I tried to log in to Apple Music it said my payment method was outdated. So I renewed the membership today but all my Music I synced before was gone. It took so much effort for me to collect all those songs. So if possible please give me a solution to get all my previous songs back into my phone. Please help.

Thank You

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My apple music was working last night but now it says “Looking for your music? Music you add to your Library or purchase from the itunes store will appear here.” My bill is paid what happened to all my music?

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