My Face ID stopped working after update to 11.2.6

Dr.Eliad,

Try this: go to Settings > Face ID & Passcode > Reset Face ID.

Also see:

Get help with Face ID on your iPhone X

Good luck.

When I try and do that, it does not recognize my face is within the frame. I must restart and only upon restart does it start working again but now I have to reset up Face ID. But a few hours later or sometimes earlier (usually when I’ve moved out of WiFi range) it stops working again and I have to unlock w passcode. Currently I restart multiple times a day as a work around but it’s extremely frustrating I cannot consistently use such a key feature of an expensive device.

I am having this same issue. It wasn't directly after the update though, was several days later. It won't recognise my face at all. I tried resetting all settings but still not working. Eventually I reset my Face ID and tried to add it again but it isn't working. Also the Animoji function is not working so there is clearly something wrong with the camera. The phone doesn't have any cover on it and is free from dirt/grime. Not sure what to do now!

Resetting the phone or Face ID does not work. The phone does not register my face at all ever since it was updated to 11.2.6 overnight.

There clearly is a problem with this latest update that needs to be fixed.

Yeah it’s pretty annoying. Being a patient soul with minimal spare time I thought I would wait to see if the next update fixes it before resetting the whole phone.

I’m sure we aren’t the only ones with this problem.

I ended up factor resetting the phone and had no luck with it. Contacted Apple directly and they ended up confirming this is a reasonably well known hardware issue that can randomly occur in the iPhone X. They replaced the phone under warranty. Well worth doing if you're having this issue, don't muck around with the factor resetting your phone. Just back it up and get into a store!

I had exactly the same problem. Chatted with apple care since my phone is still under warranty. We ended up resetting my phone and it started working. One thing that does not work since the update is the “hey siri” command. But if i push the power button it works. So there must be something wrong with this recent update

Halo dr my wife iphone x runing ios 11.2.6 the face id those’ n work. I try something still didn’t wo

Same here. Reboot didn’t help. Reset Face Id didint help. AAARH!! so uppset! **** Apple updates!

After Dr Eliads post I too went to the apple store.

Apparently the infra red camera can fail-

New phone is the fix

012024

My Face ID stop working

That’s ********

Just becoz of small crack on my lens cover they refused to take i