Anytime I am talking on my iPhone OFF Bluetooth (as in holding it to my ear), the phone will push buttons randomly and go on mute about 2 times every minute.
I generally use my phone on Bluetooth (Airpods, Apple CarPlay), but if I have to step out of the office to take a quick call, I am not using my Bluetooth. Is this a bug others are experiencing?
iPhone 7 Plus, iOS 11.2.6
If you are pressing buttons with your cheek while using the phone to your ear, it sounds like you are experiencing problems with the proximity sensor. That is what blanks the phone's screen when holding it to your ear to prevent these things from happening.
First, do you have a case or screen protector on the phone? If so, try removing the case and testing. You should be able to look out of the corner of your eye to see if the screen is blanking. Is anything obstructing the upper portion of the phone where the front facing camera is? That is where the proximity sensor is. If any of that area is blocked, it can affect the sensor's performance. Also, make sure that you are pressing the phone to your ear completely. If you angle it away slightly, it can be enough to affect that. If that does not seem to change it. Try powering your phone off and back on again and see if that helps. If not, then make a Genius Bar appointment at the nearest Apple Store to have the device examined by Apple to ensure the sensor is working correctly or not.
If you are pressing buttons with your cheek while using the phone to your ear, it sounds like you are experiencing problems with the proximity sensor. That is what blanks the phone's screen when holding it to your ear to prevent these things from happening.
First, do you have a case or screen protector on the phone? If so, try removing the case and testing. You should be able to look out of the corner of your eye to see if the screen is blanking. Is anything obstructing the upper portion of the phone where the front facing camera is? That is where the proximity sensor is. If any of that area is blocked, it can affect the sensor's performance. Also, make sure that you are pressing the phone to your ear completely. If you angle it away slightly, it can be enough to affect that. If that does not seem to change it. Try powering your phone off and back on again and see if that helps. If not, then make a Genius Bar appointment at the nearest Apple Store to have the device examined by Apple to ensure the sensor is working correctly or not.
Great information, thank you. I have always used the full body OtterBox and haven't experienced these problems until I started using Apple CarPlay... not sure if the two are related or not, but I will absolutely look into the proximity sensor.
Thank you!
No, only happens when I am not using any Bluetooth options. The issue started about 2 weeks ago and I am not sure if having Apple CarPlay added recently to my device has anything to do with it.
The issue only happens when I am not connected to a Bluetooth device and when I am talking with the phone against my ear.
You didn't mention CarPlay before. Is this happening when you are connected to the car and CarPlay and you are holding the phone to your ear?
iPhone 7 Plus - Pushing Random Buttons on Own
