Hi, I'm spending far too much time trying to get this 10.13.3 supplemental update to install. I don't know how many times I've tried.
Have tried downloading and installing the update in safe mode. Have disabled Avast anti-virus. Uninstalled Avast and Chrome. This has been going on for weeks. Done disk first aid. Cleared caches. Tried various reboot options... Now considering disabling updates for some peace and productivity.
I'd really appreciate some help with this.
Ran Etre Check:
EtreCheck version: 4.1.3 (4A188)
Report generated: 2018-03-22 05:32:47
Download EtreCheck from https://etrecheck.com
Runtime: 3:10
Performance: Good
Problem: Other problem
Description:
MacOS High Sierra Supplemental Update 10.13.3 won’t install. Tried in safe mode. Tried uninstalling various apps to no avail.
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (15-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,1
1 2.3 GHz Intel Core i7 (i7-3615QM) CPU: 4-core
8 GB RAM At maximum
BANK 0/DIMM0
4 GB DDR3 1600 ok
BANK 1/DIMM0
4 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 103
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 650M - VRAM: 512 MB
Drives:
disk0 - Mercury Electra 6G SSD 500.11 GB (Solid State - TRIM: No)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - O*****************a (Journaled HFS+) 499.25 GB
disk0s3 [Recovery] 650 MB
Mounted Volumes:
disk0s2 - O*****************a 499.25 GB (128.58 GB free)
Journaled HFS+
Mount point: /
disk1s1 - B************************************r 44 MB (8 MB free)
HFS+
Mount point: /Volumes/B************************************r
disk2s1 - B********************s 347 MB (33 MB free)
HFS+
Mount point: /Volumes/B********************s
Network:
Interface en0: Ethernet
Interface en4: iPhone
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.3 (17D47)
Time since boot: Less than an hour
System Load: 1.83 (1 min ago) 1.84 (5 min ago) 1.81 (15 min ago)
Security:
System | Status |
---|
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.avast.userinit.plist
Executable: /Library/Application Support/Avast/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.init.plist
Executable: /Library/Application Support/Avast/hub/init.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist
Executable: /Library/Application Support/Avast/hub/autouninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/cn.com.zte.PPPMonitor.plist
Executable: /Library/Application Support/ZTE/PPPMonitord
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.update.plist
Executable: /Library/Application Support/Avast/components/update/update.sh
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
Name | Version |
Microsoft Error Reporting | 2.2.9 |
Nokia Multimedia Transfer | 8192 |
WMV Player | 2.4.4.2 |
ControlCenter | 2.17.8 |
CCMMStudy-386 |
RemoteSetup | 3.3.9 |
CMSelfTest |
HWSleepNotify | 1.0 |
iWeb | 3.0.4 |
GarageBand | 6.0.5 |
Microsoft Entourage | 12.3.6 |
Equation Editor | 12.1.0 |
Microsoft Chart Converter | 12.3.6 |
My Day | 12.3.6 |
Disk Doctors Photo Recovery (Mac) | 1.0 |
Microsoft Clip Gallery | 12.3.6 |
SLLauncher | 1.0 |
Microsoft Database Utility | 12.3.6 |
Remove Office | 12.3.6 |
iMovie | 8.0.6 |
Microsoft Document Connection | 12.3.6 |
Microsoft Messenger | 7.0.0 |
MacBook EFI Firmware Update | 1.4 |
Microsoft Office Reminders | 12.3.6 |
Scrivener | 2.8.1 |
Microsoft Office Setup Assistant | 12.3.6 |
Microsoft Excel | 12.3.6 |
Microsoft Project Gallery | 12.3.6 |
iPhoto Library Upgrader | 8.1 |
Apple Hardware Test Read Me | 34.15 |
Welcome to Leopard | 9.1 |
quicklookd32 | 5.0 |
DVD Player | 5.8 |
iDVD Getting Started | 1.0.2 |
Microsoft Cert Manager | 12.3.6 |
Microsoft Help Viewer | 1.1.1 |
SuperDrive Update | 3.0.0 |
Microsoft Graph | 12.3.6 |
Diary | 0.4 |
Alerts Daemon | 12.3.6 |
Microsoft Database Daemon | 12.3.6 |
Bluetooth Firmware Update | 2.0 |
Organization Chart | 12.3.6 |
Celtx | 2.9.1 |
USBserver | 1.2.0 |
Canon IJ Printer Utility | 7.27.2 |
Jing | 2.7.0 |
Microsoft Word | 12.3.6 |
iDVD | 7.1.2 |
LOGINserver | 1.2.0 |
Microsoft Sync Services | 12.3.6 |
Microsoft PowerPoint | 12.3.6 |
NETserver | 1.1.9 |
InkServer | 10.9 |
iMovie 9.0.9 | 9.0.9 |
Microsoft Language Register | 12.3.6 |
Microsoft Ship Asserts | 1.1.4 |
QuickTime Player 7 | 7.6.6 |
Kernel Extensions:
/Library/Application Support/Avast/components/fileshield/signed
[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)
/Library/Application Support/Avast/components/proxy/signed
[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)
/Library/Extensions
[Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)
/System/Library/Extensions
[Not Loaded] ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.3.1)
[Not Loaded] ZTEUSBMassStorageFilter.kext (ZTEDriver_MacV1.3.1)
Startup Items:
HWNetMgr Path: /Library/StartupItems/HWNetMgr
HWPortDetect Path: /Library/StartupItems/HWPortDetect
System Launch Agents:
[Not Loaded] | 8 Apple tasks |
[Loaded] | 171 Apple tasks |
[Running] | 111 Apple tasks |
System Launch Daemons:
[Not Loaded] | 35 Apple tasks |
[Loaded] | 183 Apple tasks |
[Running] | 115 Apple tasks |
Launch Agents:
[Not Loaded] | com.teamviewer.teamviewer_desktop.plist (? 5984e04 - installed 2016-09-19) |
[Not Loaded] | com.teamviewer.teamviewer.plist (? bb938493 - installed 2016-09-19) |
[Loaded] | com.avast.userinit.plist (? bb25154c - installed 2018-03-12) |
[Loaded] | org.macosforge.xquartz.startx.plist (? 2748570a - installed 2012-08-28) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04) |
[Loaded] | com.oracle.java.Java-Updater.plist (? d149786 - installed 2016-09-23) |
[Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16) |
[Not Loaded] | cn.com.zte.usbswapper.plist (? 426f6d48 - installed 2009-10-27) |
[Running] | com.brother.LOGINserver.plist (? a1772de2 - installed 2017-09-04) |
Launch Daemons:
[Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16) |
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) |
[Not Loaded] | com.teamviewer.teamviewer_service.plist (? e6c7921e - installed 2016-09-19) |
[Loaded] | com.avast.uninstall.plist (? 22f94791 - installed 2018-03-12) |
[Loaded] | com.avast.init.plist (? fc55b6fa - installed 2018-03-12) |
[Loaded] | com.teamviewer.Helper.plist (? 7f4bf3e7 - installed 2016-09-19) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-24) |
[Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2016-09-23) |
[Loaded] | org.macosforge.xquartz.privileged_startx.plist (? 77ab826e - installed 2012-08-28) |
[Running] | cn.com.zte.PPPMonitor.plist (? 23e42f9c - installed 2009-10-31) |
[Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16) |
[Loaded] | com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2017-11-17) |
[Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06) |
[Loaded] | com.avast.update.plist (? 5c6ac355 - installed 2018-03-12) |
User Launch Agents:
[Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) |
[Other] | com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist (? 0 - installed ) |
[Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-08-10) |
[Other] | com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (? 0 - installed ) |
User Login Items:
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
iTunesHelper Application (Apple, Inc. - installed 2018-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Magnet Application (Mac App Store
(/Applications/Magnet.app)
WunderlistHelper SMLoginItem (Mac App Store - installed 2018-02-17)
(/Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app)
Internet Plug-ins:
Flip4Mac WMV Plugin: 2.4.4.2 (installed 2012-06-01)
FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-14)
QuickTime Plugin: 7.7.3 (installed 2018-01-19)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-27)
AdobePDFViewer: 18.011.20038 (installed 2018-02-27)
Flash Player: 29.0.0.113 (installed 2018-03-14)
JavaAppletPlugin: Java 8 Update 111 build 14 (installed 2016-10-22)
OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-20)
Silverlight: 5.1.50901.0 (installed 2016-11-12)
iPhotoPhotocast: 7.0 (installed 2015-03-10)
Safari Extensions:
3rd Party Preference Panes:
Flash Player (installed 2018-02-24)
Flip4Mac WMV (installed 2012-05-16)
Java (installed 2016-10-22)
Time Machine:
Skip System Files: No
Mobile backups: Yes
Auto backup: Yes
Volumes being backed up:
O*****************a: Disk size: 499.25 GB - Disk used: 370.67 GB
Destinations:
S*********************s [Local] (Last used)
Total size: 1.00 TB
Total number of backups: 71
Oldest backup: 2017-02-09 23:19:29
Last backup: 2018-03-21 17:07:33
Top Processes by CPU:
Process (count) | Source | % of CPU |
Google Chrome | Google, Inc. | 11 |
Google Chrome Helper (18) | Google, Inc. | 9 |
WindowServer | Apple | 7 |
kernel_task | Apple | 3 |
sandboxd | Apple | 1 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
Google Chrome Helper (18) | Google, Inc. | 2.40 GB |
kernel_task | Apple | 773 MB |
mdworker (19) | Apple | 406 MB |
Google Chrome | Google, Inc. | 310 MB |
MTLCompilerService (12) | Apple | 244 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
Dropbox | Dropbox, Inc. | 150 KB | 621 KB |
mDNSResponder | Apple | 26 KB | 24 KB |
WunderlistHelper.app | Mac App Store | 14 KB | 10 KB |
apsd | Apple | 6 KB | 8 KB |
com.avast.daemon | AVAST Software a.s. | 9 KB | 1016 B |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
Google Chrome Helper (18) | Google, Inc. | 10 |
Google Chrome | Google, Inc. | 8 |
WindowServer | Apple | 4 |
KeyboardViewer | Apple | 1 |
hidd | Apple | 1 |
Virtual Memory Information:
Available RAM | 1.96 GB |
Free RAM | 40 MB |
Used RAM | 6.04 GB |
Cached files | 1.92 GB |
Swap Used | 512 KB |
Software Installs (past 30 days):
Name | Version | Install Date |
Skitch | 2.8.1 | 2018-03-08 |
Avast Business Antivirus | 13.5 | 2018-03-12 |
Simplenote | 1.3.2 | 2018-03-15 |
Clean up:
~/Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc5 6a8fd83a6f7ae.plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
Executable not found
~**************************************************-@m************************** *****t
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert
Executable not found
Diagnostics Information (past 7 days):
2018-03-21 00:40:13 Siri.app Crash (once)
BUG IN CLIENT OF LIBDISPATCH: Semaphore object deallocated while in use |
2018-03-20 12:56:31 ControlCenter.app CPU (once)
2018-03-19 22:30:54 fud Crash (once)
API MISUSE: Resurrection of an object |
2018-03-17 08:07:41 Dropbox.app Crash (once)
End of report