my fingerprint isnt working

It isnt working i want a help from apple to mke it work normal

Posted on Feb 25, 2018 6:33 AM

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Question marked as Top-ranking reply

Posted on Feb 25, 2018 6:44 AM

Have you tried deleting old info and setting up again, this article may help


https://www.imore.com/troubleshooting-touch-id


It covers Touch ID on Mac and iDevices, so look for the relevant section.


The only other thought is to Restore the device as new and see if that resolves, if not a trip to the Apple Store might be required.


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

1 reply
Question marked as Top-ranking reply

Feb 25, 2018 6:44 AM in response to Williamyawson

Have you tried deleting old info and setting up again, this article may help


https://www.imore.com/troubleshooting-touch-id


It covers Touch ID on Mac and iDevices, so look for the relevant section.


The only other thought is to Restore the device as new and see if that resolves, if not a trip to the Apple Store might be required.


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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my fingerprint isnt working

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