I use my computer for work and gaming. After updating to High Sierra, a lot of games that used to work now have significant graphics issues and tend to crash. For instance, graphics (meaning pictures, images) appearing at randoms places on the screen.
Is there anyway to see if my graphics card is faulty?
I also have significant lag issues, which may be related.
iMac 2012
Version 10.13.3
Graphics NVIDIA GeForce GTX 660M 512MB
I suggest starting by running the Apple Hardware Test on your 2012 iMac.
I suggest starting by running the Apple Hardware Test on your 2012 iMac.
The tools provided are the same caliber as what an Apple Store or Apple Authorized Service Provider has. If you want to get a more accurate test and estimate of the problem you need to take the computer in for service.
If you can get it to run, please do the following:
Please post an EtreCheck report of your system and we can look for any obvious issues. Please click the link, download and run the app and then post the complete report it produces as your reply to this message.
I actually ran one this morning, while running a video game that was showing low performance.
EtreCheck version: 4.0.4 (4A150)
Report generated: 2018-02-26 11:51:45
Download EtreCheck from https://etrecheck.com
Runtime: 7:33
Performance: Below Average
Problem: Computer is too slow
Description:
Unusual lag
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Small backup drive - Time Machine backup drive is too small.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
Hardware Information:
iMac (27-inch, Late 2012)
iMac Model: iMac13,2
1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core
16 RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 ok
BANK 1/DIMM0
8 GB DDR3 1600 ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Video Information:
NVIDIA GeForce GTX 660M - VRAM: 512 MB
iMac 2560 x 1440
Drives:
disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD (HFS+) [Recovery] 650 MB
disk1 - BUP Slim RD 1.00 TB
External USB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (452.59 GB free)
Journaled HFS+
Mount point: /
disk1s2 - S***********************e 999.86 GB (338.56 GB free)
Case-sensitive Journaled HFS+
Mount point: /Volumes/S***********************e
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
Interface en5: iPhone
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 3.46 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: About 16 hours
System Load: 2.49 (1 min ago) 2.16 (5 min ago) 2.12 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.eyebeam.SelfControl.plist
Executable: /Library/PrivilegedHelperTools/org.eyebeam.SelfControl 501 --checkup
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist
Executable: /usr/bin/stkLaunchAgent.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.converter.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Converter.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist
Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.player.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Player.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist
Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.preferences.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX/DivX Preferences.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist
Executable: /Library/Application Support/BlackBerry/BBDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
Executable: ~/Library/Application Support/Steam/SteamApps/steamclean
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist
Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Library/Extensions
[Not Loaded] NVDAStartupWeb.kext (10.29.10 - OS X 10.7)
[Not Loaded] GeForceTeslaWeb.kext (10.29.10)
[Loaded] GeForceWeb.kext (10.29.10)
[Not Loaded] NVDAGF100HalWeb.kext (10.29.10)
[Loaded] NVDAGK100HalWeb.kext (10.29.10)
[Not Loaded] NVDAGM100HalWeb.kext (10.29.10)
[Not Loaded] NVDAGP100HalWeb.kext (10.29.10)
[Not Loaded] NVDANV50HalTeslaWeb.kext (10.29.10)
[Not Loaded] NVDAResmanTeslaWeb.kext (10.29.10)
[Loaded] NVDAResmanWeb.kext (10.29.10)
/System/Library/Extensions
[Loaded] RIMBBUSB.kext (0.0.74)
[Not Loaded] RIMBBVSP.kext (0.0.74)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 154 Apple tasks |
| [Running] | 128 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 33 Apple tasks |
| [Loaded] | 178 Apple tasks |
| [Running] | 119 Apple tasks |
| [Other] | 2 Apple tasks |
Launch Agents:
| [Loaded] | com.rim.BBAlbumArtCacher.plist (Research in Motion Limited - installed 2012-12-29) |
| [Running] | com.nvidia.nvagent.plist (NVIDIA Corporation - installed 2018-02-25) |
| [Loaded] | com.divx.dms.agent.plist (? bf9bdaf7 - installed 2017-11-18) |
| [Loaded] | com.divx.update.agent.plist (DivX, LLC - installed 2017-08-02) |
| [Loaded] | org.macosforge.xquartz.startx.plist (? 2748570a - installed 2012-06-01) |
| [Loaded] | com.divx.uninstall.converter.plist (? 9e90dee7 - installed 2018-01-18) |
| [Loaded] | com.divx.uninstall.preferences.plist (? 1cd1d81c - installed 2018-01-18) |
| [Running] | com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2013-04-07) |
| [Running] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) |
| [Loaded] | com.divx.uninstall.player.plist (? 664f994d - installed 2018-01-18) |
| [Running] | com.amazon.sendtokindle.launcher.plist (? d18c2039 - installed 2014-10-29) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? f664393 - installed 2017-09-06) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Running] | com.nvidia.nvroothelper.plist (NVIDIA Corporation - installed 2018-02-25) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-19) |
| [Not Loaded] | org.eyebeam.SelfControl.plist (? d4f01fa2 - installed 2014-04-25) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-09-06) |
| [Loaded] | org.macosforge.xquartz.privileged_startx.plist (? 77ab826e - installed 2012-06-01) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Loaded] | com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2017-06-12) |
| [Running] | com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-15) |
| [Running] | com.rim.BBDaemon.plist (? 9f895e8a - installed 2012-12-29) |
| [Loaded] | com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2017-09-09) |
User Launch Agents:
| [Loaded] | com.spotify.webhelper.plist (Spotify - installed 2016-08-16) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
| [Loaded] | com.valvesoftware.steamclean.plist (? 0 - installed 2017-12-21) |
| [Other] | com.jdibackup.ZipCloud.notify.plist (? 0 - installed ) |
| [Other] | com.jdibackup.ZipCloud.autostart.plist (? 0 - installed ) |
| [Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-06-28) |
| [Loaded] | com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2016-03-17) |
User Login Items:
Flux Application (Michael Herf
(~/Applications/Flux.app)
Dropbox Application (Dropbox, Inc.
(/Incompatible Software/Dropbox.app)
iTunesHelper Application (Apple, Inc. - installed 2018-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16)
OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-09-28)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-25)
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)
DivX Web Player: 3.8.6.14 (installed 2018-01-18)
Silverlight: 5.1.30514.0 (installed 2015-01-22)
QuickTime Plugin: 7.7.3 (installed 2018-01-28)
Flash Player: 28.0.0.161 (installed 2018-02-06)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
SharePointBrowserPlugin: 14.7.3 (installed 2017-04-19)
AdobePDFViewer: 18.011.20038 (installed 2018-02-25)
RL Secure Plug-In Layer: Unknown (installed 2014-02-22)
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-23)
User Internet Plug-ins:
bjninstallplugin_2.120.72.8: bjninstallplugin 2.120.72.8 (installed 2015-12-14)
bjnplugin_2.120.72.8: bjnplugin 2.120.72.8 (installed 2015-12-14)
Safari Extensions:
| OpenIE.safariextz - Parallels - http://www.parallels.com (installed 2015-10-08) |
3rd Party Preference Panes:
Flash Player (installed 2018-02-02)
Java (installed 2017-10-23)
NVIDIA Driver Manager (installed 2018-02-25)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB - Disk used: 546.75 GB
Destinations:
S***********************e [Local] (Last used)
Total size: 999.86 GB
Total number of backups: 46
Oldest backup: 2017-12-13 07:12:03
Last backup: 2018-02-26 11:35:55
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| eu4 | 56 | |
| WindowServer | Apple | 30 |
| kernel_task | Apple | 5 |
| system_profiler (4) | Apple | 4 |
| coreaudiod | Apple | 2 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| kernel_task | Apple | 1.68 GB |
| com.apple.WebKit.WebContent (10) | Apple | 1.31 GB |
| WindowServer | Apple | 1.07 GB |
| eu4 | 1.03 GB | |
| mds_stores | Apple | 220 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| mDNSResponder | Apple | 2 MB | 196 KB |
| Dropbox | Dropbox, Inc. | 884 KB | 765 KB |
| com.apple.WebKit.Networking | Apple | 440 KB | 332 KB |
| netbiosd | Apple | 41 KB | 14 KB |
| steam_osx | 33 KB | 15 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| mediaanalysisd | Apple | 18 |
| WindowServer | Apple | 12 |
| photolibraryd | Apple | 10 |
| coreaudiod | Apple | 1 |
| com.apple.WebKit.WebContent (10) | Apple | 1 |
Virtual Memory Information:
| Available RAM | 2.31 GB |
| Free RAM | 19 MB |
| Used RAM | 13.69 GB |
| Cached files | 2.30 GB |
| Swap Used | 370 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| NVIDIA Web Driver 387.10.10.10.25.156 | 387.10.10.10.25.156 | 2018-01-31 |
| GIPHY CAPTURE | 3.8 | 2018-02-04 |
| NVIDIA Web Driver 387.10.10.10.25.158 | 387.10.10.10.25.158 | 2018-02-25 |
| 1.7.1 | 2018-02-26 | |
| Evernote | 7.0.1 | 2018-02-26 |
Clean up:
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
/Applications/ZipCloud.app/Contents/Resources/Utility.app
Executable not found
~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
/Applications/ZipCloud.app/Contents/Resources/Utility.app
Executable not found
Diagnostics Information (past 7 days):
2018-02-26 11:44:42 RimAlbumArtDaemon Crash
Terminating app due to uncaught exception NSInvalidArgumentException reason: -__NSDictionaryM setObject:forKey:: object cannot be nil key: RMTrack: 0x1006d3190 The Beginning -- 0terminating with uncaught exception of type NSExceptionabort called |
2018-02-26 11:13:39 eu4.app CPU
2018-02-25 21:03:10 Empire Total War.app CPU
2018-02-25 19:37:51 NVMenu.app Crash
objc_msgSend selector name: dict |
2018-02-23 15:03:45 com.apple.WebKit.WebContent CPU
2018-02-21 22:52:19 Rome Total War.app CPU
End of report
If you used com.bittorrent.uTorrent.plist to download any software you did not pay for that comes with a huge risk of infecting the system with malware. The only method to get rid of this is by doing an erase and install.
However there is also the possibility of a failing HD. You can attempt to boot into the Recovery Partition (Command + R on startup) and open Disk Utility and then run First Aid. While its not the best utility it's all you have. Even if the drive shows as okay that doesn't mean it necessarily is.
My recommendation would be to first do an Erase and Install and then manually install your applications. If that still doesn't solve the issue then I'd recommend taking it to your local Apple Store or Apple Authorized Service Provider for a diagnosis and repair.
Thanks. I gave that go, but it said there was no problem.
I'm based in Berlin. Is it better to do this via an Apple store or someone independent (or an organisation)? Thank you.
There are AASPs in Germany, if an Apple store isn't close by. Just find one you trust and it should be fine. However, if you can yes make an appointment at an Apple store and take it there.
Thanks. I had some luck before with deleting some old files (Spigot, blackberry R.I.M). I'm going to post another problem relating to lag and if the issue is not resolved I'll take it in.
Thank you, I'll do that tonight.
Do I have a problem with my graphics card?
