Brand new iMac very slow, help?

Without having more details about your system -- such as would be found with the Etrecheck report -- people on the forum here cannot offer much help. Best to take it into Apple and have it checked and repaired if needed. Contact - Official Apple Support

I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Hi

Me too with similar configuration experiencing the same. Purchased it in September 2017, struggling with it after trying out moat of the support option.

When you open an app it just keeps on jumping for 3 to 5 mins before opening. Sometimes you see the beach ball rotating.

This seems to be reported by many who have not opted for the high end model with fusion drive.

Apple support makes you do the common troubleshooting with no luck.

I thing technical team should buy one and use them for

sometime to understand customers frustration.

I suppose the only option is to upgrade to fusion drive. The OS seems to be not fine tuned for the hardware used in mid range models that do not come with fusion drive or there seems to be some serious issue with the disk read.

Probably you can try your luck with tech support. I personally feel they should do a recall of the HDD Used in mid and low end iMac model or best provide a fusion drive upgrade free of cost time and effort spend by customers troubleshooting the device.

This was my first iMac and would recommend to All please don't buy mid and low end model. Go for the one with fusion drive, as that sems to have less issues.

This is clear hardware problem as it works worse than my 4 year old Windows laptop.

Hope Apple is listening to All comments in the forums and support existing users and also do something better for the new releases.

Regards

Pete

Hello Heloise,

The problem of course is that Apple do not (formally) read these columns. Matters like this that we cannot solve should be sent to Apple product feedback.

But Alan Eckert's suggestion is a link that could help us help you. Why not download and post the report here. It is safe to do so.

Well, it definitely isn't normal. You could try taking it into the Genius Bar: Genius Bar Reservation and Apple Support Options - Apple