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Question: Resetting iPhone

Please help! So I recently bought the iPhone X.. I used to have the iPhone 6. I accidentally removed the iPhone 6 from my iCloud and now I can’t reset the phone.. I’m unable to log out or remove the iCloud account. How do I either add the iPhone 6 back to my iCloud or reset the phone without having to sign in to the iCloud?

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Feb 27, 2018 11:36 AM in response to shawna184 In response to shawna184

Hello Shawna,

Thanks for reaching out to the Apple Support Communities. I understand you've had some trouble after removing your iPhone from iCloud , and I have some information that may help.

If you are trying to restore your phone to factory settings, you can do so using recovery mode and iTunes. Have a look at the articles below for some helpful steps.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If you aren't trying to restore your iPhone, let me know what sort of trouble you are having and any error messages you might be seeing,


​Best Regards.

Feb 27, 2018 11:36 AM

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Question: Resetting iPhone