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iPhone X screen flickers randomly

I just received my iPhone X today and since I turned it on, the screen will flicker at random. It happens on any screen and is not app specific. It just happened as I typed the last sentence. I have tried turning off certain features such as True Tone, haptics, and auto brightness. I have reset the phone several times. I have a feeling this might be a hardware issue and that I will have to bring into an Apple Store. Please help. Thanks.

Posted on Feb 25, 2018 6:50 PM

Best reply

Matthew.S81

Community Specialist

Posted on Feb 27, 2018 12:00 PM

Hello, brettfromballwin.

Welcome to Apple Support Communities.

It's my understanding that your iPhone X screen flickers intermittently. You're on the right track on trying to determine if the issue is hardware or not and I do have one more suggestion to try. Before doing so, however, it would be best to make sure that you have a current backup of your data: How to back up your iPhone, iPad, and iPod touch . To rule out software being the issue, restore your iPhone to factory settings using this link: Restore your iPhone, iPad, or iPod to factory settings

Set up the iPhone as a new device and then test to see if the screen continues to flicker. If it does, then it's more than likely a hardware issue. I'd also recommend contacting Apple Support or making a genius bar reservation prior to visiting the Apple Store.

Keep us updated.

Thank you for using Apple Support Communities.

Cheers!

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iPhone X screen flickers randomly

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