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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have an iPad Pro 12.9” and the Smart Keyboard has stopped working In the last few weeks. I have reset twice and ensured all contacts are clean. I have also tried on various angles as some have suggested and tried on another iPad Pro in case it was the iPad causing issues. Still no luck. I was thinking about replacing it but other posts have showed it has not helped.
iPad Pro Wi-Fi + Cellular, iOS 11.2.6
Hi there, jamiefromburdell!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue connecting your iPad to the Smart Keyboard and I am happy to help out! I recommend taking a look to verify you have done all the steps in the Get help section of this article to Use your Smart Keyboard with iPad Pro and if the issue remains, please follow this link to Contact Support. This will get you in touch with Apple and they will be happy to proceed with further steps.
Cheers!
Hi Allen,
Have tried everything. I got the keyboard when first released and has been working perfectly the entire time until recently. It could be just old but unsure whether to replace as others are having issues too. It looks to be in perfect condition with just a little fraying on one side at the rear in one of the folded sections. Can’t really attribute to a software upgrade as it has worked after each one. Maybe support can help. I’ll await a response again before contacting support in case you have another option. Thanks
IPad Pro 12.9” keyboard issues
