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Level 1

5 points

I can't export videos to my desktop from Photos (using iPhone X)

I shot a bunch of 4k videos, varying lengths, and now, when I try to move them from the Photos app (using iCloud Photo Library), I get an error like the attached image, and I also have gotten an error when I try to play it in Photos that it's an unsupported file format. That last part I don't understand at all considering I'm using an iPhone and a Mac.

I need to upload these files to my Drive, but they're taking forever from my phone and I'd like to just leave my laptop running to upload them. Need to figure out how I can move them from Photos to my desktop without getting the error message, and what I need to do to get to that point.

Other important info: The movie files are .MOV files, but again, don't understand how it's not supported when they were shot on an iPhone. Using a Mac 2015 with MacOS High Sierra 10.13.1

Posted on Feb 25, 2018 10:07 PM

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2 replies

léonie

Level 10

194,653 points

Feb 26, 2018 5:45 AM in response to Haris Qudsi

Need to figure out how I can move them from Photos to my desktop

How have you been doing this? Have you been dragging and dropping the videos to your Desktop?Or using copy and paste? That will only save previews and not the full resolution original.

If the video cannot be processed, exporting with "File > Export > Unmodified original" can help.

a common reason for not being able to export videos at all, is an incompatible file system format. Where is your Photos Library stored? check the file system format of the drive. If the drive has a case-sensitive file system format, Photos may not be able to access the video components of the MOV files.

LarryHN

Level 10

106,110 points

Feb 25, 2018 10:17 PM in response to Haris Qudsi

You are a couple of updates behind - update to 10.13.3 from the app store and that might help

What exactly happens if you export (file menu ==> export) the unmodified original?

I can't export videos to my desktop from Photos (using iPhone X)