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Question: Apple Update for iTunes Hangs on Download

Operating System: Windows 10

Desktop: Dell Inspiron 570

ISP: Verizon FIOS

I have been unable to have Apple Update download and install iTunes version 12.7.3 for some time. The total download is listed as 264.22 MB but every time Apple Update runs the download hangs at exactly 41.90 MB! Every time!

I have tried downloading the update manually using the drop-down menu on the Apple Update dialog box, but the same infernal thing happens. I have thought about doing an uninstall and starting from scratch. But, I hesitate because this problem may prevent me from downloading and installing a fresh iTunes completely.

I have tried deleting everything from the Apple Update download folder. That was one of the listed fixes. It didn't fix the problem. I tried turning off my Zone Alarm Firewall and Anti-Virus. No joy. I have tried using different browsers as the default browser; it had no effect. So I am stumped.

Suggestions, advice, please. I will be waiting for your response.


iPod nano, Windows 10, 7th Generation

Posted on


Mar 1, 2018 6:25 AM in response to DogTrainer63 In response to DogTrainer63

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Right-click on the setup file and run the installer as administrator. It may also help to pre-install the Microsoft Visual C++ 2005 Redistributable. In some cases you may also need to disable any non-Microsoft anti-virus software while installing. A couple of users found they had to uninstall their AV, disabling wasn't sufficient.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.


Mar 1, 2018 6:25 AM

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Question: Apple Update for iTunes Hangs on Download