User profile for user: Alwayswantingtohelp1 Alwayswantingtohelp1 User level: Community Specialist Feb 27, 2018 2:05 PM in response to keneilwefromtembisa Hello keneilwefromtembisa, Thank you for using Apple Support Communities! I understand from your post that you have not been able to update the software on your iPhone. First, let's make sure that you have a current backup of your data: How to back up your iPhone, iPad, and iPod touch - Apple Support Next, the following article has steps to help resolve this type of issue: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support Best Regards. Show more Less Reply Link