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i was trying to update my iphone 5s the update started to download then it's stopped and my iphone doesn't respond anymore

what should i do when i try to open it on the screen i found connect to itunes and go to support.apple.com/iphone/restore and i tried but it doesn't worked !!

Posted on Feb 26, 2018 4:16 AM

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13 replies

Feb 26, 2018 6:55 AM in response to sohaila68

Try recovery mode : If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
      User uploaded file
  3. When you see the option to Restore or Update, choose Restore.
    User uploaded file
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can set up and use your device.

i was trying to update my iphone 5s the update started to download then it's stopped and my iphone doesn't respond anymore

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