MacOS High Sierra installed but not working

Question

Level 1

8 points

MacOS High Sierra installed but not working

Hello,

I installed MacOS High Sierra on my iMac computer about a month ago, and since then a number of websites (of particular importance is my business's accounting site, Xero) have said "We don't support your browser Safari 9.1.3. Please update to a newer version or use a supported browser so Xero works correctly." However, when I go to update, it says I have already installed the newest version. How do I reinstall or update so I can get into the Xero dashboard.

Also, I have tried to update an Adobe program, and it is saying the update server is not responding?

Thank you,

Sarah

iMac, OS X Mavericks (10.9.5), null

Posted on Feb 26, 2018 3:02 AM

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Answer 1

Eau Rouge

Level 8

42,554 points

Feb 26, 2018 4:59 AM in response to MangoSar

Apple stopped releasing updates for Mavericks a while ago.

If you want to use the latest version of Safari (11.0.3) you would need to have upgraded your Macs OS to El Capitan or Sierra or the latest High Sierra.Your Mac maybe too old to install Sierra or High Sierra so El Capitan may be your only option have a look at the three links below to see what OS you can and/ or want to upgrade to.

How to download OS X El Capitan - Apple Support

How to download macOS Sierra - Apple Support

How to download macOS High Sierra - Apple Support

If you do decide to upgrade your Mac then bear in mind you will need to check that any third party apps you use can still be operated in the new OS, check to see if there are updated versions.

Also check with any manufacturers of hardware you use such as printers/ scanners have drivers and software available for the OS you want to install.

Make a full back up of your existing system before upgrading incase you want to go back. Be prepared for some big changes.

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Answer 2

John Galt

Level 10

141,024 points

Feb 26, 2018 5:13 AM in response to MangoSar

MangoSar wrote:

I installed MacOS High Sierra on my iMac computer about a month ago, ...

macOS High Sierra already includes the latest version of Safari.

Please clarify the macOS version that you have. To determine that, please read How to find the macOS version number on your Mac - Apple Support.

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Answer 3

getangar

Level 5

4,548 points

Feb 26, 2018 3:10 AM in response to MangoSar

Hi, try then with another browser like FireFox or Chrome.

Anyway with the lastest macOS High Sierra updates your Safari should be in version 11.0.3

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Answer 4

MangoSar Author

Level 1

8 points

Feb 26, 2018 3:36 AM in response to getangar

Yes, thank you it works in Chrome. However, why is my operating system still Maverick 10.9.5, when i've been updating it whenever a new update is available?

Thanks

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Answer 5

Joseph023

Level 2

212 points

Feb 26, 2018 3:48 AM in response to MangoSar

Perhaps you're getting supplemental updates for Mavericks.

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MacOS High Sierra installed but not working

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