Activity Tracker Down
My activity tracker not counting my steps!!!
Apple Watch Series 3, watchOS 4.2.3
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My activity tracker not counting my steps!!!
Apple Watch Series 3, watchOS 4.2.3
Hi
The following steps may help:
Check that you have set up the Activity app:
Check your personal information, which is used when your Apple Watch estimates Activity results:
If you are not yet doing so, then use these settings and check that you are unlocking your Apple Watch after putting it on:
Check that you are wearing your Apple Watch sufficiently snugly on the top of your wrist (it may otherwise believe that it has been removed):
Other issues that can impact sensor performance include skin perfusion and wrist tattoos:
If you have ever (not necessarily recently) previously used the Workout app and/or any third-party fitness, sleep or heart rate tracking apps on your watch, then check on your Apple Watch to see whether there is an active or paused session within any of them.
If you are using any third-party fitness tracking apps, then check the developers' support resources and/or contact the developers to check for any known issues affecting how data is shared to the Health app on your iPhone.
Follow this sequence of steps:
Check your Location Services settings, both in preparation for calibration (see below) and to benefit from the feature under other circumstances:
Allow the arm on which you are wearing your Apple Watch to swing naturally as you move around during daily wear and to move as expected during workouts:
Calibrate your Apple Watch, including resetting any existing calibration data:
Unpair and re-pair your Apple Watch:
If the issue then persists, I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:
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