Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Help

Hellow I want to ask for help. I can't get into my icloud after I enter my id and password. need to enter the id verify from my trusty phone number, but I don't remember it and I don't have a phone number again Please info

iPhone 5s, iOS 11.2.6, null

Posted on


Feb 27, 2018 5:57 PM in response to indrifromstabat In response to indrifromstabat

Hi indrifromstabat!

I understand that you're unable to sign in to iCloud, and I'm happy to help. From what you're describing, these instructions should be appropriate:

If you lost the trusted device or phone number associated with your Apple ID

As long as you still have your Recovery Key and remember your Apple ID password, you can sign in and add a new trusted device or phone number to your account. You can also remove any devices you may have lost, sold, or given away.

  1. Go to your Apple ID account page and enter your Apple ID and password.
  2. On the Verify Your Identity screen, select "Can’t access your trusted devices?"
  3. In the pop-up window, enter your Recovery Key.
  4. Go to the Security section and click Edit.

Remove the device you no longer wish to use to verify your identity. If you have additional devices with Find My iPhone enabled, you can verify them as trusted devices. You can also add additional trusted phone numbers.

If you can‘t sign in with two-step verification using your Apple ID


Feb 27, 2018 5:57 PM

Reply Helpful
User profile for user: indrifromstabat

Question: Help