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User profile for user: maxfrombedford
maxfrombedford Author
User level: Level 1
5 points

Finger pass lock

My finger has stopped being recognised To unlock my phone I have been told to delete it in the settings and redo it but in the settings I only can see “finger 1” and “finger 2” but I set up my thumb so don’t quite get what has happened

Posted on Feb 26, 2018 1:01 PM

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User profile for user: FoxFifth
FoxFifth
User level: Level 10
468,741 points

Posted on Feb 26, 2018 1:40 PM

In Settings > Touch ID & Passcode, tap on Finger 1 and then tap Delete Fingerprint. Do the same for Finger 2 and then Add Fingerprint. I'm not sure if I understand your question but if you mean you only set up 1 fingerprint, I don't have an explanation for that. It would be another good reason to delete both and start over.


Note that it is possible to set up the same finger twice and it will then show as finger 1 and finger 2.

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User profile for user: FoxFifth
FoxFifth
User level: Level 10
468,741 points

Feb 26, 2018 1:40 PM in response to maxfrombedford

In Settings > Touch ID & Passcode, tap on Finger 1 and then tap Delete Fingerprint. Do the same for Finger 2 and then Add Fingerprint. I'm not sure if I understand your question but if you mean you only set up 1 fingerprint, I don't have an explanation for that. It would be another good reason to delete both and start over.


Note that it is possible to set up the same finger twice and it will then show as finger 1 and finger 2.

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Finger pass lock

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