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Question: Finger pass lock

My finger has stopped being recognised To unlock my phone I have been told to delete it in the settings and redo it but in the settings I only can see “finger 1” and “finger 2” but I set up my thumb so don’t quite get what has happened

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In Settings > Touch ID & Passcode, tap on Finger 1 and then tap Delete Fingerprint. Do the same for Finger 2 and then Add Fingerprint. I'm not sure if I understand your question but if you mean you only set up 1 fingerprint, I don't have an explanation for that. It would be another good reason to delete both and start over.


Note that it is possible to set up the same finger twice and it will then show as finger 1 and finger 2.

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Question marked as Apple recommended

Feb 26, 2018 1:40 PM in response to maxfrombedford In response to maxfrombedford

In Settings > Touch ID & Passcode, tap on Finger 1 and then tap Delete Fingerprint. Do the same for Finger 2 and then Add Fingerprint. I'm not sure if I understand your question but if you mean you only set up 1 fingerprint, I don't have an explanation for that. It would be another good reason to delete both and start over.


Note that it is possible to set up the same finger twice and it will then show as finger 1 and finger 2.

Feb 26, 2018 1:40 PM

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Question: Finger pass lock