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Question: how to activation lock for IPhone 5

Hello.

Case 100451051126.

I have a problem with activation my iPhone 5s. I have bought the iPhone in a shop one year ago. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 weeks. I am so disappointed this situation. Can you help me to disable this function, please?

Serial No of my iPhone is F17N49E6FFG8 and IMEI is 352050060977138. I attach photos of the box.

Best Regards,
I have approblem.

User uploaded file

iPhone 5

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Feb 26, 2018 11:17 AM in response to olzhasfromastana In response to olzhasfromastana

Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.


Get the shop to remove it or return the phone for a refund.

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Question marked as Helpful

Feb 26, 2018 11:17 AM in response to olzhasfromastana In response to olzhasfromastana

Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.


Get the shop to remove it or return the phone for a refund.

Feb 26, 2018 11:17 AM

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Question: how to activation lock for IPhone 5