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Question: My credit card is being declined

Good day, My billing information has been declined however my bank agents are telling me that my card is active and should not be declined. Im unable to download or update my apps. Its annoying the crap out of me. Please help

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Answer:

- Are you using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

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Question marked as Apple recommended

Feb 26, 2018 11:44 AM in response to Trinineedsadvice In response to Trinineedsadvice

- Are you using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

Feb 26, 2018 11:44 AM

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Feb 26, 2018 11:46 AM in response to Trinineedsadvice In response to Trinineedsadvice

Apple servers present your credit card information to the bank clearinghouse exactly as you present it to Apple. The Apple servers do not make independent decisions about credit...they rely on the response from the bank clearinghouse.


You can try a different form of payment or if you prefer, you can contact iTunes Support to see if they might be of assistance: iTunes - Official Apple Support

Feb 26, 2018 11:46 AM

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Question: My credit card is being declined