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Question: my phone still displaying the apple logo and never go beyond that. did the buttons but didn't work

my phone gets stuck in the apple logo, did everything suggested but nothing work

next step?

thanks

Francisco

iPhone 7 Plus, iOS 11.2.1

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Feb 26, 2018 12:11 PM in response to Roquero48 In response to Roquero48

Forget Passcode or Restore Device


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple

How to erase your iOS device & then set it up as a new device or restore it from backups


If the above doesnt work for you, then:


Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave

one end of the cable connected to your computer's USB port.

2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

until the red slider appears, then slide the slider. Wait for the device to turn off.


* If you cannot turn off the device using the slider, press and hold the

Sleep/Wake and Home buttons at the same time. When the device turns off,

release the Sleep/Wake and Home buttons.


3. While pressing and holding the Home button, reconnect the USB cable to the

device. The device should turn on. Note: If you see the battery charge warning,

let the device charge for at least ten minutes, and then start with step 2 again.

4. Continue holding the Home button until you see the "Connect to iTunes" screen.

When this screen appears you can release the Home button:

5. If necessary, open iTunes. You should see the following "recovery mode" alert:

6. Use iTunes to restore the device.


If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.


Otherwise, make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

Feb 26, 2018 12:11 PM

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Feb 26, 2018 12:12 PM in response to Roquero48 In response to Roquero48

Very important: if you have an iPhone 7, 8, or X, you will hold the power button and the volume-down button.


If you have an iPhone 6 or older, you will hold the power button and the home button.


Hold the buttons

1. the screen will go dark - keep holding the buttons

2. the Apple logo will appear - let go of the buttons (seriously, let go)

3. the phone will restart normally

Feb 26, 2018 12:12 PM

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Feb 26, 2018 12:37 PM in response to Roquero48 In response to Roquero48

Hi

Turn iPhone off Make sure your pc is running the latest iTunes 12.7.3 or later.

Connect lead to USB on your pc Press just the power button down on iPhone don't let go Connect lead to iPhone keep power button pressed down until pc sees iPhone Then wait for restore you may need to do this more than once Before it works.

Cheers

Brian 🇬-1F1E7;

Feb 26, 2018 12:37 PM

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Question: my phone still displaying the apple logo and never go beyond that. did the buttons but didn't work