I have an Apple desk top. A recent upgrade has meant that instead of being able to click on buttons on a website or email (for example, to enter dates, to submit information or to forward an email) the cursor now gives me options like 'look up the word forward' or 'open in new window'. It is incredibly annoying and is stopping me being able to use the web. Any suggestions welcome please.
Thanks
I have two suggestions. Please look over Writing an effective Apple Support Communities question , at the moment we don't know anything about your system. Apple has made desktop computers for 30+ years so we need specifics!
Also you may want to consider the following:
Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.
I see three things that are of major note. First a little education though. Mac OS was designed from it's very onset to be extremely secure and if simply kept up-to-date and otherwise left alone it will run reliably for years. Mac OS does not require any antivirus, cleaning, or ANY other third party "maintenance" apps, what we see on these forums is most AV, cleaning and other "maintenance" apps tend to create more problems than they ever solved.
Your computer has Trusteer AV installed, please located the developers instructions for uninstalling it and please follow them.
Your system also has CleanMyMac installed, many experienced users on these forums consider CMM akin to malware. Again location the developers instructions for uninstalling it.
After you have removed both please restart in Safe Mode per Use safe mode to isolate issues with your Mac - Apple Support and then restart normally and test.
The last item I see is your system appears as there is no backup for it, this is irresponsible computing and will eventually result in lost data that CANNOT be recovered. At the very least you should be using Time Machine to backup your system. If you are not familiar with TM please review How to use Time Machine to back up or restore your Mac - Apple Support
Thank you for this.
I have an iMac 21.5 inch (late 2013)
Processor 2.7 Ghz intel core i5
memory 8gb 160 MHZ DDR3
Hope that helps. Currently running Mac Os High Sierra version 10.13.3
I don't mean to be difficult, but I don't know who you are and so am wary about running a system that you tell me to run in case it is harmful. How can I be sure that this is safe?
Regards
EtreCheck is safe and provided by a very trusted member of these communities. It's does not provide any confidential information about your system or yourself, it only provides some system information which is more-in depth than what you have provided. If you want to read up on EtreCheck click the link and please do so. If you don't want to install it, no problem however I don't think we can really help you though other than to make an appointment with a Genius at your local Apple Store.
EtreCheck version: 4.0.4 (4A150)
Report generated: 2018-02-26 20:42:16
Download EtreCheck from https://etrecheck.com
Runtime: 3:59
Performance: Good
Problem: Other problem
Description:
the cursor doesn’t allow me to ‘click’ on tabs etc, it makes suggestions which stops me using websites.
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
Hardware Information:
iMac (21.5-inch, Late 2013)
iMac Model: iMac14,1
1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core
8 RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 ok
BANK 1/DIMM0
4 GB DDR3 1600 ok
Video Information:
Intel Iris Pro - VRAM: 1536 MB
iMac 1920 x 1080
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (800.46 GB free)
Journaled HFS+
Mount point: /
Network:
Interface Bluetooth-Modem: Bluetooth DUN
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en5: iPad
Interface en6: iPhone
Interface en2: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 29.95 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: About a day
System Load: 1.75 (1 min ago) 1.56 (5 min ago) 1.53 (15 min ago)
Security:
System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled
Unsigned Files:
Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist
Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist
Executable: /Library/Application Support/Citrix Receiver/ctxusbd
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist
Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Library/Application Support/Citrix Receiver
[Not Loaded] CitrixGUSB.kext (12.4.0 - SDK 10.9)
/Library/Extensions
[Not Loaded] OlympusDSSDriver.kext (3.0.0 - SDK 10.6)
System Launch Agents:
[Not Loaded] 8 Apple tasks
[Loaded] 163 Apple tasks
[Running] 119 Apple tasks
System Launch Daemons:
[Not Loaded] 39 Apple tasks
[Loaded] 172 Apple tasks
[Running] 121 Apple tasks
Launch Agents:
[Not Loaded] com.teamviewer.teamviewer_desktop.plist (? 512a1b64 - installed 2014-06-03)
[Not Loaded] com.teamviewer.teamviewer.plist (? 57c754ae - installed 2014-06-03)
[Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-11-12)
[Running] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-11-09)
[Running] com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-11-09)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28)
[Running] com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2016-11-09)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-17)
Launch Daemons:
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-17)
[Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-19)
[Not Loaded] com.teamviewer.teamviewer_service.plist (? e1f717d0 - installed 2014-06-03)
[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-09-28)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-06-02)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-17)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13)
[Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-11-09)
User Launch Agents:
[Running] com.spotify.webhelper.plist (Spotify - installed 2017-06-21)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-07)
User Login Items:
CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-09-07)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
iTunesHelper Application (Apple, Inc. - installed 2018-02-04)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Application (Spotify
(/Applications/Spotify.app)
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
Device Detector Application
(/Library/Application Support/Olympus/DSSPlayer/Device Detector/Device Detector.app)
Internet Plug-ins:
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)
QuickTime Plugin: 7.7.3 (installed 2018-02-04)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-24)
AdobePDFViewer: 18.011.20038 (installed 2018-02-24)
Flash Player: 28.0.0.161 (installed 2018-02-06)
npDDRia: 0.0.14.3 (installed 2015-02-05)
CitrixICAClientPlugIn: 12.4.0 (installed 2018-02-11)
SharePointBrowserPlugin: 14.7.3 (installed 2017-04-19)
Silverlight: 5.1.50901.0 (installed 2017-04-19)
JavaAppletPlugin: 15.0.1 (installed 2014-06-28)
3rd Party Preference Panes:
Device Detector (installed 2016-03-20)
Flash Player (installed 2018-02-01)
Trusteer Endpoint Protection (installed 2017-12-16)
WDQuickView (installed 2016-09-05)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
Process (count) Source % of CPU
system_profiler (2) Apple 52
trustd (5) Apple 7
WindowServer Apple 5
kernel_task Apple 3
syslogd Apple 2
Top Processes by Memory:
Process (count) Source RAM usage
kernel_task Apple 791 MB
system_profiler (2) Apple 384 MB
Spotify Helper (3) Spotify 323 MB
Mail Apple 270 MB
mdworker (13) Apple 258 MB
Top Processes by Network Use:
Process Source Input Output
Mail Apple 22 MB 144 KB
mDNSResponder Apple 831 KB 565 KB
Dropbox Dropbox, Inc. 604 KB 600 KB
Spotify Spotify 442 KB 248 KB
apsd Apple 15 KB 17 KB
Top Processes by Energy Use:
Process (count) Source Energy usage (0-100)
WindowServer Apple 3
Spotify Spotify 0
Dropbox (3) Dropbox, Inc. 0
Spotify Helper (3) Spotify 0
ReceiverHelper 0
Virtual Memory Information:
Available RAM 3.10 GB
Free RAM 24 MB
Used RAM 4.90 GB
Cached files 3.08 GB
Swap Used 0 B
Software Installs (past 30 days):
Name Version Install Date
Citrix Receiver 12.4.0 2018-02-11
Diagnostics Information (past 7 days):
2018-02-25 19:09:04 com.apple.WebKit.WebContent CPU
End of report
Cursor suggestions stopping me 'click'
