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ame28 Author

Level 1

9 points

iPhone 7 Plus unable to charge using apple approved lightning cable

This seems silly, but after updating iPhone 7 to iOS 11.2.6 my phone will no longer charge using the charging cables provided with the phone. I know the cables are working fine as I have several other apple devices that have no problems charging with them. However, I am able to charge my phone using the cheap cables you buy at any store. I've only been using the apple approved cables for my phone until I noticed the problem, so I went out and bought a cheap cable. I know it may seem silly since I am able to charge my phone, but I am wondering if I'm the only one? I have 4 lightning cables and none of them work on my phone, but they all work on my Husbands iPhone 7 and my kids iPhone 6's, it's just my phone that seems to have the problem and I am the only one that updated my iOS.

iPhone 7 Plus, iOS 11.2.6

Posted on Feb 26, 2018 1:26 PM

Best reply

stutes

Level 1

22 points

Posted on Mar 5, 2018 7:25 AM

While I don't have a solution, I thought I'd chime in and add a "+1" to this, as I'm experiencing the same thing. After upgrading to iOS 11.2.6, my iPhone 6s Plus has had issues charging. I've tried:

original Apple cables
verified third party cables
third party dock

All worked before and all currently work on other Apple products that weren't upgraded; so I doubt it is the cables and dock. Not matter what I try, the experience is this:

There is no chime when I connect the phone for charging, as there used to be
The lightning bolt icon that used to appear next to the battery icon no longer appears
If the phone charges at all, it charges VERY slowly; leaving it connected overnight the phone will go from 1% to 25%
When at 1%, it stays at 1% for a VERY long time (hours)

I suspect this may not be a battery or cable issue, but an issue with iOS correctly reading the battery's charge; for example, it displays 25%, but the battery may actually be at 100%.

So again, my apologies for not offering a solution, but just wanting to add my voice to the issue.

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iPhone 7 Plus unable to charge using apple approved lightning cable

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