BTMM not working because of NAT- PMP

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Reiarkid Author

Level 1

4 points

BTMM not working because of NAT- PMP

Good day

Im using a MacBook Pro (13 Inch, Mid 2012

Processor: 2.5GHz Intel Core i5

Memory 4GB 1600 MHz DDR3

Mac OS Sierra (10.12.6)

My "Back To My Mac" is not working, each time I try to activate it I get a message saying NAT Port Mapping (NAT-PMP) or Universal Plug and Play (UPnP) is turned off on your router.

I get referred to the base station which cannot be selected on airport utility

I dont know where to start. Please help?

MacBook Pro (13-inch Mid 2012), macOS Sierra (10.12.6)

Posted on Feb 26, 2018 6:39 PM

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Answer 1

MoonJ.

Community Specialist

Feb 27, 2018 7:59 AM in response to Reiarkid

Hi there, kevin@legolamedia!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue using Back to my Mac and I am more than happy to help out! Take a look at this article with the best steps to follow to Get help using Back to My Mac. This article will give you the best steps to follow along with the steps to take if you continue to have issues.
Cheers!

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BTMM not working because of NAT- PMP

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