printer does not works after downloading High Sierra

Question

Level 1

4 points

printer does not works after downloading High Sierra

Hello,

Since updating my software to mac High Sierra, I keep getting the printer (Canon iX6820) is not connected message. For a little while, I could go through a few motions such as unplugging/plugging, taking the ink cartridges in/out, turning the machine on/off and printing a test page to get it started again. This worked for a few weeks. Now nothing works. I went to the canon site to update software but cannot. Every time I download, I just get a bunch of characters, not software. I also get the message to take the printer in for maintenance. Even when it was working.

Any other advice to fix this or even recommend a NEW printer that will work with High Sierra?

Thanks!

Posted on Feb 26, 2018 7:08 PM

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Answer 1

brenden dv

Community Specialist

Feb 27, 2018 3:24 PM in response to XEOXEO

Hi there, XEOXEO!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with printing from your Mac and I am happy to help out! I recommend taking a look at this article with steps to follow If you can't print from your Mac or iOS device. This article will give you the best steps to take to troubleshoot issues printing as well as steps to take if you continue to have issues.
Cheers!

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Answer 2

XEOXEO Author

Level 1

4 points

Feb 27, 2018 3:42 PM in response to brenden dv

Thanks for replying. I already tried that. I called Canon. It was the printer hardware.

Cheers!

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Answer 3

seventy one

Level 7

27,424 points

Feb 27, 2018 3:45 PM in response to XEOXEO

Yes, you've beaten me to it. Printer manufacturers can be slow in updating their drivers to allow you to print after an update and particularly, an upgrade. Your experience is not unusual.

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printer does not works after downloading High Sierra

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