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Question: Why are my facetime live photos not really live?

When I take a live photo in facetime on my mac it saves to photos but is only a single frame. Has the live icon but cant make it play and only shows one single frame in edit window.

MacBook Pro (Retina, 15-inch, Late 2013), iOS 11.2.6

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Feb 27, 2018 8:34 AM in response to mspvikings In response to mspvikings

Hi there, mspvikings!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue viewing Live photos from FaceTime and I am happy to help out! I recommend starting by checking out this article to Take a Live Photo in FaceTime on Mac. This will ensure you and the other party you are on FaceTime with have the proper settings to capture Live photos.
Next, check out this article for the steps to properly View photos, Live Photos, slideshows, and more in Photos on Mac and check to see if the photos views as a Live photo.
Let me know the results and have a great day!

Feb 27, 2018 8:34 AM

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Question: Why are my facetime live photos not really live?