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Question: iMessage on MacBook Pro

We are trying to set up two admin accounts on our MacBook Pro. I'm was able to get my iMessage set up successfully, so now I receive texts both at my phone, and on my MacBook Pro.

However, my wife is now having trouble with texts:

  • She doesn't appear to be receiving texts on her MacBook Pro account.
  • When she opens up Messages > Preferences > Accounts, it says "you can be reached for messages at," and then it lists her email address only (not her phone number, unlike my account, where it says that I "can be reached for messages," at my phone number, which is listed under that phrase).
  • My account's iMessages show a left-hand column with the names of all the people I've texted in the past week or so. My wife's iMessage account does not show any recent text exchanges, other than with me.

What should my wife do, to get her iMessage account set up, so that she can send & receive texts on her MacBook Pro account?

MacBook Pro, macOS High Sierra (10.13.3)

Posted on


Feb 27, 2018 7:59 AM in response to YosemiteSully In response to YosemiteSully

Hi YosemiteSully,

Thanks for using the Apple Support Communities.

I understand that your wife isn't receiving messages on her MacBook Pro and phone after setting her up with a new admin account. I'll be happy to help assist you with this.

Please make sure that this is configured according to the support article: Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch , specifically:

Set up SMS and MMS messaging

Use this feature with any Mac, iPhone, iPad, or iPod touch that meets the Continuity system requirements. Make sure that your devices are set up as follows:

  • Each device is signed in to iCloud with the same Apple ID.
  • On iPhone, go to Settings > Messages > Send & Receive. Make sure that the Apple ID at the top of the screen is the same Apple ID that you're using for iMessage on your other devices. Add a check to your phone number and email address, so that you can be reached by iMessage at both. Do the same on your iPad or iPod touch.
  • On iPhone, go to Settings > Messages > Text Message Forwarding, then choose which devices to allow to send and receive text messages from this iPhone. If you're not using two-factor authentication for your Apple ID, a verification code appears on each of your other devices: enter that code on your iPhone.
  • On Mac, open Messages, then choose Messages > Preferences. Click Accounts, then select your iMessage account. Make sure that the Apple ID shown here is the same Apple ID that you're using on your other devices. Add a check to your phone number and email address.

SMS and MMS messaging

User uploaded file

To use this feature, just start conversations as normal in the Messages app on any of your devices. You can also start a conversation by clicking a phone number in Safari, Contacts, Calendar, or other apps that detect phone numbers. All of your incoming and outgoing messages appear on all of your devices. Learn more about forwarding SMS/MMS messages from your iPhone to an iPad, iPod touch, or Mac.

Let me know if you have any questions.

Have an amazing day!

Feb 27, 2018 7:59 AM

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Question: iMessage on MacBook Pro