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Question: MacBook Pro Freezed on startup screen


I have a Mid 2012 Macbook Pro, wich is going trough some issues.

It has MacOS High Sierra 10.13.3, after the last week update it just wont boot up to the "user" screen.

Als it won't boot on safe mode, but it do boots on recovery mode, i've reinstalled the OS, but still won't work.

I've also used Disk Utility, and when running the first aid, it supposedly repairs the issue, but when i restart my MacBook Pro, it has the same issue.

The loading bar goes to the end but still it won't pass the loading screen.

I have some important documents that i need to recover also some photos and videos....

Is there any solution anyone can suggest other than restoring the entire Mac and losing everything?!

Posted on


Feb 27, 2018 4:03 PM in response to Dacargt In response to Dacargt

Hello Dacargt,

Thanks for reaching out to the Apple Support Communities. I understand you've had some trouble starting up your Mac, and I have some information that may help.

It looks like you've done some great troubleshooting so far, but if the issue persists even after reinstalling the Mac OS, you may want to reach out to Apple support directly using the link below.

Contact - Official Apple Support

If the behavior persists or you run into any trouble, please reach out again.
​Best Regards.

Feb 27, 2018 4:03 PM

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Question: MacBook Pro Freezed on startup screen