I have configured Microsoft Exchange emails on iPhone mail. The issue is that all the emails sent through iPhone mail app remains at iPhone sent items and it is not synchronized with Microsoft sent item and vice versa. iOS version is 11.2.6 (15D100); iPhone 6s.
iPhone 6s, iOS 11.2.6
This issue is not with sending or receiving mail.
The issue is that 'sent' items on the iPhone are saved to a different 'Sent' folder than the exchange folder structure. This appears as 'Sent' with a paper airplane icon in the folder structure of iOS mail when viewing the folder where messages sent from your phone appear. There is another 'Sent' folder with a folder icon where messages sent on other Exchange client email appears.
If you have an IMAP account setup, you can specify what folder stores sent messages in the Advanced mail settings under MAILBOX BEHAVIORS. On Exchange email accounts, the MAILBOX BEHAVIORS section doesn't exist under advanced settings.
When looking for sent emails in an exchange client on desktop, the sent messages from iPhone look like they were never sent - they were, they are just getting stored in a location inaccessible to the desktop client.
This issue is not with sending or receiving mail.
The issue is that 'sent' items on the iPhone are saved to a different 'Sent' folder than the exchange folder structure. This appears as 'Sent' with a paper airplane icon in the folder structure of iOS mail when viewing the folder where messages sent from your phone appear. There is another 'Sent' folder with a folder icon where messages sent on other Exchange client email appears.
If you have an IMAP account setup, you can specify what folder stores sent messages in the Advanced mail settings under MAILBOX BEHAVIORS. On Exchange email accounts, the MAILBOX BEHAVIORS section doesn't exist under advanced settings.
When looking for sent emails in an exchange client on desktop, the sent messages from iPhone look like they were never sent - they were, they are just getting stored in a location inaccessible to the desktop client.
I'm sorry to hear you're having trouble sending mail on your iPhone 6s! I highly recommend following Apple's support article for issues sending/receiving mail on the iPhone:
If you can’t send or receive emails on your iPhone, iPad, or iPod touch - Apple Support
Thank you so much. Yes, in Exchange client the “Sent” folder name was renamed to “Outbox” which caused the issue. I fixed the Exchange client and problem got resolved. Thanks once again.
Sent emails sync issue
