Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

11.2.6 update - touch ID not working

Hi,


Since updating to 11.2.6 my touch id no longer works on my iphone 6. I've tried resetting the settings manually and through itunes, restarting the phone, turning off and back on but it just says "Unable to activate touch id on this phone" It was working fine before the update. There are no fingerprints listed and if I try to set up it just goes to failed. Any ideas? It's driving me crazy.

iPhone 6, iOS 11.2.6

Posted on Feb 27, 2018 1:54 AM

Reply
Question marked as Best reply

Posted on Feb 27, 2018 10:18 PM

See Get help with Touch ID on your iPhone or iPad - Apple Support, but if you're unable to even setup Touch ID I would recommend contacting your local Apple Support and see if there able to run any sort of diagnostic for hardware related issues.

7 replies

11.2.6 update - touch ID not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.