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Question: 11.2.6 update - touch ID not working

Hi,


Since updating to 11.2.6 my touch id no longer works on my iphone 6. I've tried resetting the settings manually and through itunes, restarting the phone, turning off and back on but it just says "Unable to activate touch id on this phone" It was working fine before the update. There are no fingerprints listed and if I try to set up it just goes to failed. Any ideas? It's driving me crazy.

iPhone 6, iOS 11.2.6

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Answer:

See Get help with Touch ID on your iPhone or iPad - Apple Support, but if you're unable to even setup Touch ID I would recommend contacting your local Apple Support and see if there able to run any sort of diagnostic for hardware related issues.

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Question marked as Apple recommended

Feb 27, 2018 10:18 PM in response to chrissie266 In response to chrissie266

See Get help with Touch ID on your iPhone or iPad - Apple Support, but if you're unable to even setup Touch ID I would recommend contacting your local Apple Support and see if there able to run any sort of diagnostic for hardware related issues.

Feb 27, 2018 10:18 PM

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Mar 16, 2018 5:31 AM in response to Kodecount In response to Kodecount

My problem isn't a setup issue. I already had TouchID setup.


Since the update, no matter how I touch the home button it double or triple thumps. I had to turned off touch ID to unlock my phone so I could at least unlock it without it always pulling up ApplePay on my phone.

Mar 16, 2018 5:31 AM

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Question: 11.2.6 update - touch ID not working