I downloaded High Sierra yesterday. Last night I came home and found I was unable to access most of the websites I frequent. No more online shopping. I can't get to amazon. Even getting to the Apple website took a long time, everything is so slow, what can I do?
iMac, macOS High Sierra (10.13.3)
Here are some troubleshooting steps to follow, in no particular order:
Determine if the problems exist in Safe Mode. Then, restart normally.
Needless to say, if you are using any non-Apple "anti-virus", "cleaning", or "Internet security" products, anything at all in that broad category of utterly useless garbage, don't. A lot of things won't work if you do.
If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.
Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.
Here are some troubleshooting steps to follow, in no particular order:
Determine if the problems exist in Safe Mode. Then, restart normally.
Needless to say, if you are using any non-Apple "anti-virus", "cleaning", or "Internet security" products, anything at all in that broad category of utterly useless garbage, don't. A lot of things won't work if you do.
If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.
Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.
EtreCheck version:4.0.4 (4A150)
Report generated:2018-02-27 06:43:27
Download EtreCheck from https://etrecheck.com
Runtime:3:52
Performance:Good
Problem:Computer is too slow
Description:
After upgrading to High Sierra OS, internet pages are not loading and Apple support site is really slow.
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Upgradeable RAM- This machine has upgradeable RAM that would help its performance.
Clean up- There are orphan files that could be removed.
Unsigned files- There is unsigned software installed. It appears to be legitimate but should be reviewed.
Hardware Information:
iMac (21.5-inch, Mid 2011)
iMac Model: iMac12,1
1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core
4 RAMUpgradeable
BANK 0/DIMM0
2 GB DDR3 1333 ok
BANK 1/DIMM0
2 GB DDR3 1333 ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
Drives:
disk0 - ST3500418AS 500.11 GB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD 499.25 GB (419.36 GB free)
Journaled HFS+
Mount point: /
disk1s2 - Flash Player 20 MB
HFS+
Mount point: /Volumes/Flash Player
Network:
Interface usbmodem56e85f72: SAMSUNG_Android_SGH-I747
Interface Bluetooth-Modem: Bluetooth DUN
Interface en0: Ethernet
Interface en5: iPad
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
2 IPv6 addresses
Interface en4: iPhone
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 42.59 GB available
System Software:
macOS High Sierra 10.13.3 (17D47)
Time since boot: About a day
System Load: 1.48 (1 min ago) 1.24 (5 min ago) 1.19 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 160 Apple tasks |
| [Running] | 121 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 39 Apple tasks |
| [Loaded] | 173 Apple tasks |
| [Running] | 118 Apple tasks |
| [Other] | 3 Apple tasks |
Launch Daemons:
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02) |
| [Running] | com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-10-12) |
User Launch Agents:
| [Other] | com.apple.CSConfigDotMacCert-ladyorladdy@me.com-SharedServices.Agent.plist (? 0 - installed ) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) |
| [Loaded] | com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-06-14) |
User Login Items:
Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2017-10-25)
(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
iTunesHelper Application (Apple, Inc. - installed 2018-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
Silverlight: 5.1.10411.0 (installed 2012-05-13)
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-26)
QuickTime Plugin: 7.7.3 (installed 2018-01-18)
Flash Player: 28.0.0.161 (installed 2018-02-26)
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-08-31)
SharePointBrowserPlugin: 14.6.5 (installed 2016-07-05)
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)
3rd Party Preference Panes:
Flash Player (installed 2018-02-01)
Flip4Mac WMV (installed 2013-03-29)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| system_profiler (2) | Apple | 51 |
| trustd (3) | Apple | 27 |
| syslogd | Apple | 6 |
| WindowServer | Apple | 4 |
| mdworker (11) | Apple | 3 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| system_profiler (2) | Apple | 381 MB |
| com.apple.WebKit.WebContent (3) | Apple | 254 MB |
| mdworker (11) | Apple | 179 MB |
| Google Chrome | Google, Inc. | 71 MB |
| Safari | Apple | 68 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| mDNSResponder | Apple | 3 MB | 533 KB |
| netbiosd | Apple | 121 KB | 39 KB |
| Apple | 87 KB | 11 KB | |
| apsd | Apple | 13 KB | 9 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| WindowServer | Apple | 2 |
| Fitbit Connect Menubar Helper | Fitbit, Inc. | 0 |
| launchservicesd | Apple | 0 |
| galileod | Fitbit, Inc. | 0 |
| uninstalld | Apple | 0 |
Virtual Memory Information:
| Available RAM | 851 MB |
| Free RAM | 18 MB |
| Used RAM | 3.17 GB |
| Cached files | 833 MB |
| Swap Used | 286 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Evernote | 7.0.1 | 2018-02-25 |
Clean up:
~*************************************************************y@m*************** ****************t
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert
Executable not found
Diagnostics Information (past 7 days):
2018-02-26 17:33:11 Notes.app Crash
2018-02-25 16:02:33 Install macOS High Sierra.app Crash
End of report
When I got home from work my computer was back to normal without me taking further action. Thank you everyone for the good information. I will take note for the next time something unexpected happens.
Please install EtreCheck and post the report.
Internet is moving so slow, not sure if I can get to the page. I have been trying for the last 5 minutes. Does Apple endorse this software?
It's a diagnostic tool written by one of the contributors here and has been used hundreds if not thousands of times to help with problems.
Internet problems w High Sierra
